Desarae Guilbert
Beacon Falls,CT
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Weichert
03.2022 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Weichert Rookie of the Year 2022
Retail Sales & Customer Experience Manager
Comcast
02.2016 - Current
- Supported all sales team members to drive growth and development
- Boosted monthly sales 28% and exceeded lead conversion and sales goals
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Reduced process gaps by hiring, supervising and coaching 18 employees on sales strategies and protocols, optimizing performance, growth and profitability
- Boosted team morale and overall sales volume by creating employee incentive sales contests and a work culture with 100% ENPS results
- Managed and motivated employees to be productive and engaged in work.
- Created curbside service for the company which was adapted throughout the business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Door to Door Sales Associate
Comcast
04.2005 - 02.2016
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Surpassed daily sales goals 17% by cross-selling Internet,Cable,Phone and home security while promoting TNPS
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Identified issues, analyzed information and provided solutions to problems
- Self-motivated, with strong sense of personal responsibility
Education
Master of Business - Human Resources Specialization
Champlain College
05.2025
Bachelor of Science - Business Management
Champlain College
05.2023
Skills
- Contract Negotiation
- Real Estate Industry Understanding
- Customer Engagement
- Team-Building Exercises
- Sales Strategy Development
- Operational Excellence
- Salesforce Software
- Customer Service
- Business Leadership
- Hiring and Onboarding
- Organizational Structuring
- Strong Multitasking Skills
Timeline
Real Estate Agent
Weichert
03.2022 - Current
Retail Sales & Customer Experience Manager
Comcast
02.2016 - Current
Door to Door Sales Associate
Comcast
04.2005 - 02.2016
Master of Business - Human Resources Specialization
Champlain College
Bachelor of Science - Business Management
Champlain College