Desarae Johnson
McKeesport,PA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Allegheny Health Network
Pittsburgh, Pennsylvania
01.2025 - Current
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Balanced cash drawers at the end of each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Complied with all health and safety regulations while performing job duties.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
Catering Server
Express Employment Agency
Forest Hills, PA
11.2007 - 11.2020
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Ensured compliance with health and safety regulations at all times.
- Followed proper sanitation procedures when handling food items.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Provided excellent customer service throughout the duration of an event.
- Maintained cleanliness and organization of event spaces before, during, and after events.
Nurse
Palms nursing home
Pittsburgh, Pennsylvania
09.2018 - 10.2019
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and served meals and snacks to patients according to prescribed diets.
Nurse
Open systems home care
Pittsburgh, Pennsylvania
06.2008 - 04.2018
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
Food Service Worker
Mount Vernon & Elizabeth nursing home
Pittsburgh, PA
02.2000 - 08.2004
- Assisted with inventory management and restocking supplies as needed.
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties as assigned by management.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed variety of duties related to food service.
Education
High School Diploma -
Duquesne High School
Pittsburgh, PA06-2007
Skills
- Cash handling
- Point of sale systems
- Inventory management
- Customer service
- Event organization
- Conflict resolution
- Problem solving
- Task prioritization
- Excellent team player
- Training and mentoring
- Goal oriented
Timeline
Customer Service Cashier
Allegheny Health Network
01.2025 - Current
Nurse
Palms nursing home
09.2018 - 10.2019
Nurse
Open systems home care
06.2008 - 04.2018
Catering Server
Express Employment Agency
11.2007 - 11.2020
Food Service Worker
Mount Vernon & Elizabeth nursing home
02.2000 - 08.2004
High School Diploma -
Duquesne High School