Desaraie Chavez
Ferris,TX
Summary
Detail-oriented and process-driven professional with a strong background in operations, service coordination, and logistical support. Recognized for maintaining structure, accuracy, and consistency across complex workflows through meticulous documentation and systematic follow-through. Thrive in high-pressure environments, managing competing priorities with calm focus and efficiency. Adept at supporting both internal teams and external clients, with a flexible communication style that adapts to the needs of the role.
Overview
5
5
years of professional experience
Work History
SERVICE ADVISOR
SOUTHWEST KIA OF DALLAS
DALLAS, TEXAS
02.2024 - Current
- Developed strong customer relationships to drive repeat business.
- Inspected vehicles for repairs and provided maintenance recommendations.
- Maintained detailed records of customer interactions and transactions.
- Tracked customer requests and resolutions within designated systems.
- Followed up with customers regarding previous vehicle services.
- Conducted customer satisfaction surveys to identify service improvement areas.
SALES ASSOCIATE
VANGUARD KIA OF ARLINGTON
Arlington, TX
05.2023 - 01.2024
- Presented persuasive arguments to close deals quickly, while maintaining high profit margins for the dealership on new and used vehicles.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives, to ensure customers make educated decisions.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
COORDINATOR
Manheim Cox Automotive
EULESS, TEXAS
11.2022 - 05.2023
- Managed a high-volume fleet account, overseeing upfitting and vehicle preparation to meet strict client deadlines.
- Coordinated with internal teams to track progress and resolve delays or compliance issues.
- Acted as the primary point of contact for the client, providing updates and ensuring expectations were met.
- Installed decals and OBD ports per client and compliance specifications for each unit.
Team Lead Trainer
TWIN PEAKS
GRAND PRAIRIE, TEXAS
11.2020 - 11.2022
- Contributed to employee development in support of job-specific skills development.
- Organized and directed orientation and onboarding sessions for employees.
- Provided guidance and mentorship to junior trainers in the organization.
- Reviewed existing policies and procedures to ensure they are up-to-date.
- Developed strategic plans for launching new products or services into the market.
Education
High School Diploma -
FERRIS HIGH SCHOOL
Ferris, TX05-2019
Some College (No Degree) - BASICS
Navarro College
Waxahachie, TXSkills
- Process oriented thinking
- Documentation and record keeping
- Decision making and accuracy
- Workflow coordination
- Quality assurance mindset
- Complaint resolution
- Progress reporting
- Process improvements
Languages
Spanish
Limited
Timeline
SERVICE ADVISOR
SOUTHWEST KIA OF DALLAS
02.2024 - Current
SALES ASSOCIATE
VANGUARD KIA OF ARLINGTON
05.2023 - 01.2024
COORDINATOR
Manheim Cox Automotive
11.2022 - 05.2023
Team Lead Trainer
TWIN PEAKS
11.2020 - 11.2022
High School Diploma -
FERRIS HIGH SCHOOL
Some College (No Degree) - BASICS
Navarro College
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