Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Desaraie Chavez

Ferris

Summary

Detail-oriented and process-driven professional with a strong background in operations, service coordination, and logistical support. Recognized for maintaining structure, accuracy, and consistency across complex workflows through meticulous documentation and systematic follow-through. Thrive in high-pressure environments, managing competing priorities with calm focus and efficiency. Adept at supporting both internal teams and external clients, with a flexible communication style that adapts to the needs of the role.

Overview

5
5
years of professional experience

Work History

SERVICE ADVISOR

SOUTHWEST KIA OF DALLAS
02.2024 - Current
  • Developed strong customer relationships to drive repeat business.
  • Inspected vehicles for repairs and provided maintenance recommendations.
  • Maintained detailed records of customer interactions and transactions.
  • Tracked customer requests and resolutions within designated systems.
  • Followed up with customers regarding previous vehicle services.
  • Conducted customer satisfaction surveys to identify service improvement areas.

SALES ASSOCIATE

VANGUARD KIA OF ARLINGTON
05.2023 - 01.2024
  • Presented persuasive arguments to close deals quickly, while maintaining high profit margins for the dealership on new and used vehicles.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives, to ensure customers make educated decisions.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

COORDINATOR

Manheim Cox Automotive
11.2022 - 05.2023
  • Managed a high-volume fleet account, overseeing upfitting and vehicle preparation to meet strict client deadlines.
  • Coordinated with internal teams to track progress and resolve delays or compliance issues.
  • Acted as the primary point of contact for the client, providing updates and ensuring expectations were met.
  • Installed decals and OBD ports per client and compliance specifications for each unit.

Team Lead Trainer

TWIN PEAKS
11.2020 - 11.2022
  • Contributed to employee development in support of job-specific skills development.
  • Organized and directed orientation and onboarding sessions for employees.
  • Provided guidance and mentorship to junior trainers in the organization.
  • Reviewed existing policies and procedures to ensure they are up-to-date.
  • Developed strategic plans for launching new products or services into the market.

Education

Some College (No Degree) - BASICS

Navarro College
Waxahachie, TX

High School Diploma - undefined

FERRIS HIGH SCHOOL
Ferris, TX
05.2019

Skills

  • Process oriented thinking
  • Documentation and record keeping
  • Data entry
  • Bill preparation
  • Administrative and office support
  • Microsoft office
  • Quality assurance mindset
  • Goal-oriented mindset
  • Computer skills
  • Multitasking and organization
  • Process improvements

Languages

Spanish
Limited

Timeline

SERVICE ADVISOR

SOUTHWEST KIA OF DALLAS
02.2024 - Current

SALES ASSOCIATE

VANGUARD KIA OF ARLINGTON
05.2023 - 01.2024

COORDINATOR

Manheim Cox Automotive
11.2022 - 05.2023

Team Lead Trainer

TWIN PEAKS
11.2020 - 11.2022

High School Diploma - undefined

FERRIS HIGH SCHOOL

Some College (No Degree) - BASICS

Navarro College

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