Desaray Worden
Interlachen,FL
Summary
I have 7 years of experience working in the medical field.
Between phlebotomy, office work, date entry, and anything else that would be needed to run an office, I have spent many years learning more and more.
I am willing to go above and beyond to excel in whatever I am doing.
I am good with a team or alone. I am reliable and very outgoing.
I am a detail-oriented with strong customer service skills. Experienced in managing office operations, coordinating logistics, and enhancing communication. Dedicated to improving workflow efficiency and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Office Assistant
Cove DX
Palatka, FL
03.2025 - Current
- Managed daily office operations, ensuring efficient workflow and effective communication.
- Coordinated scheduling and logistics for meetings and appointments, optimizing executive time management.
- Assisted in maintaining office supplies inventory, facilitating timely replenishment and cost control.
- Prepared and organized documents for internal reports, improving accessibility and accuracy of information.
- The day-to-day responsibilities typically Data Input: Typing information from physical documents (like invoices, receipts, or forms).
- Verification: Cross-checking newly entered data against original source files to detect and correct typos or formatting.
- Updating Records: Modifying and replacing outdated information in company databases.
- Management: Digitizing paper documents, organizing digital folders, and ensuring all company information is safely backed up and easily retrievable.
- Administrative Support: Generating reports, sorting records, and performing light clerical duties to assist broader teams
Site Coordinator
LabCorp
Palatka, FL
04.2022 - 03.2025
- Coordinated scheduling and logistics for specimen collection across multiple sites.
- Implemented process improvements to enhance workflow efficiency in clinical operations.
- Managed communication between laboratory staff and healthcare professionals to ensure accurate information flow.
- Developed training materials for new team members, fostering knowledge retention and skill development.
- Observe and report any performance, compliance or staffing related issues to supervisors
- Manage and monitor patient flow, wait times, inventory levels and information logs
- Monitor monthly productivity reports and report any deviations as necessary
- Address any customer service related issues in a prompt and respectful manner
- Promote team work, cohesiveness and effective communication among coworkers
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Prepare all collected specimens for testing and analysis
- Administrative and clerical duties as necessary
- Travel to additional sites when needed
Team Lead
Lifesouth Community Blood Centers
Palatka, FL
10.2018 - 04.2022
- Streamlined scheduling processes, improving staff allocation and workflow efficiency.
- Coordinated community outreach initiatives, increasing donor participation through targeted campaigns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Oversee donor collection functions
Ensure all collections operations comply with LifeSouth Standard Operating Procedure (SOP) - Oversee, direct and monitor all activities of staff
- Properly complete and account for all paperwork, test tubes and blood associated with Donor Collections
Ensure quality control on all blood collection equipment is performed and records are maintained appropriately - Maintain stock supply in donor room
- Display positive customer service skills to both internal and external parties, and employee recognition initiatives.
Education
High School Diploma -
Interlachen High School
Interlachen, FL05.2018
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Office administration
- Office management
- File maintenance
- Appointment scheduling
- Front office management
- Documentation and reporting
- Team bonding
- Supply restocking
Timeline
Office Assistant
Cove DX
03.2025 - Current
Site Coordinator
LabCorp
04.2022 - 03.2025
Team Lead
Lifesouth Community Blood Centers
10.2018 - 04.2022
High School Diploma -
Interlachen High School