Desarie Landaverde
San Gabriel,USA
Summary
Dedicated to leveraging exceptional customer service skills to drive organizational growth and enhance client satisfaction. Committed to utilizing strategic thinking and innovative problem-solving tools to streamline processes, fostering efficiency across all departments. Passionate about contributing to a collaborative work environment that prioritizes continuous improvement and collective success. Eager to support a forward-thinking company in achieving its goals while delivering outstanding service to customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Manager
Rotech Healthcare Inc.
Pasadena, CA
08.2021 - Current
- Adheres to and implements all company policies and procedures.
- Initiates appropriate actions on reports and recommendations provided by authorized inspection agencies.
- Calls on key referral sources and maintains key accounts.
- Takes appropriate action to ensure that the company complies with applicable laws and regulations.
- Monitors marketing plan and budget monthly.
- Maintains ongoing liaison with company staff, Billing Department, senior management, and / or corporate staff as required.
- Participates in regional/local meetings as requested.
- Ensures that Certificates of Medical Necessity (CMN) and other documentation required for reimbursement are procured in a timely manner.
- Monitors the A/R aging report to attain A/R goals.
- Manages materials procurement and distribution.
- Ensures company standard of inventory level is met.
- Conducts physical inventory as required.
- Monitors and controls the company assets at both the company location and in customers' homes.
- Monitors and establishes a positive working relationship with the Billing Department.
- Develops and maintains a working knowledge of current Medicare, Medicaid and insurance regulations.
- Maintains a binder in company that contains all newsletters and other policy correspondence from the Billing Department or payer.
- Develops a customer service team to include (but not limited to) customer service representatives (phone), drivers, and technicians.
- Develops a CSR team to enhance staff telemarketing skills and ability to identify customer needs.
- Interviews and hires staff as needed and approved by senior management with emphasis on recruiting best-qualified candidates.
- Conducts in-service training for appropriate staff members at routine intervals on products, telephone techniques, third-party payer procedures or other relevant topics as necessary or desirable to improve service.
- Develops at least one employee per year who can assume a management role (company management, materials management, customer service management).
- Evaluates each employee annually and establishes goals for upcoming year.
- Monitors company operational expenses to comply with established percentage to revenue limits.
- Maintains and updates all manuals necessary for company operations and establishes process to evaluate company's compliance with applicable policies and procedures.
- Introduces and implements a quality improvement program to comply with company and JCAHO standards.
Helpdesk Associates Human Resources
9 dot HR Solutions
Pasadena, CA
04.2019 - 09.2021
- Gather new hire clearance items, communicate via email and phone with candidates to get them cleared.
- Work with recruiting and principals at the schools to meet deadline lines and school needs.
- Run background checks, gather payments for background checks, and lead orientations.
- Complete verification of employments, process unemployment claims, and prepare childcare binders.
- Secure accounts so Alltech can reset passwords.
- Complete I9 forms and log documents via Workday.
- Log all details into employee profile tb results, background clearance dates, save supporting documents in their file.
- Covered The Ranch, The Farm, Pie-Inc., Options for Youth Acton, Pie Arizona, and Pie Nampa.
- Kept communication between candidate, recruiters and hiring managers clean and smooth.
- Provide excellent customer service.
- Trained new hires on policies and procedures.
- Conducted new hire orientations.
Customer Service Billing Lead/After hour Supervisor/Regional Trainer
Life Care Solutions
Pasadena, CA
07.2014 - 06.2017
- Trained New Hires, trained all of staff on new programs and new policies and procedures.
- Created training curriculum.
- Helped run a call center of 25 plus employees, monitored daily numbers (phone counts and order processing counts), implemented new department quotas and procedures.
- Created a rewards system as incentive for employees.
- Handled after hour orders, ran insurances (HMO, PPO, Medical, Medicare).
- Coded invoices using Medisoft/Quickbooks.
- Worked with referring rd. to makes sure their dx would allow patient to qualify through their insurance.
- Reviewed and audited ABN.
- Trained staff how to match correct DX codes and pus back with providers.
- Trained how to written a proper abn to get Medicare to approve.
- Handled after hours complaints.
- Guided drivers on Medicare processes and proper verbiage for ABN and supporting documents.
- Trained staff and processed CM1500 when software was down.
- Supervised the after-hour drivers.
- Dispatched orders out to drivers.
- Updated Warehouse manager and supervisor on the productivity for the evening before.
Beantown Coffee shop
Sierra Madre, CA
05.2012 - 07.2014
- Help patrons with in person and over the phone orders.
- Prepared latte and other specialty drinks.
- Prepared fresh foods soups, sandwiches, salads etc.
- Worked POS system.
- Opened and closed register.
- Worked Open, Mid shift and Closing shift.
Education
Trade school - Medical Billing and Coding
UEI College
El Monte, CAMaster's degree - Organizational Management
Los Angeles pacific university
Los Angeles, CABachelor's degree - Psychology
Los Angeles Pacific University
Los Angeles, CA04.2022
Skills
- Strategic strategy
- Teaching\Training and Development
- Marketing
- Workday
- Leadership
- Typing
- Presentation skills
- Sales
- Management
- Microsoft Office
- Recruiting
- Technical support
- Succession planning
- ICD-10
- Supervising experience
- Materials management
- Account management
- Interviewing
- Medical coding
- Human resources
- Customer service
- Workforce management
- Procurement
- Help desk
- Employee relations
- Microsoft Excel
Certification
- Billing and Coding, 2014-06-01, Present
- Senior Professional in Human Resources
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
District Manager
Rotech Healthcare Inc.
08.2021 - Current
Helpdesk Associates Human Resources
9 dot HR Solutions
04.2019 - 09.2021
Customer Service Billing Lead/After hour Supervisor/Regional Trainer
Life Care Solutions
07.2014 - 06.2017
Beantown Coffee shop
05.2012 - 07.2014
Trade school - Medical Billing and Coding
UEI College
Master's degree - Organizational Management
Los Angeles pacific university
Bachelor's degree - Psychology
Los Angeles Pacific University