Desary Balerio

Day to day:

• Assisted adult clients of all genders, races, economic backgrounds, and diverse mental health challenges with food pantry and financial assistance needs.
• Assessed client eligibility for financial assistance and facilitated the application process.
• Assessed each client's specific needs and provided support aligned with our program's resources.
• Attended to clients' personal concerns with empathy while maintaining professional boundaries.
• Utilized conflict resolution skills to calm distressed individuals.

Annual School Supplies Program (April-September)

• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Cultivated a collaborative work culture by encouraging open communication channels among team members
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.

• Met/will meet weekly with the same group of students from their 9th-grade year to their 12th-grade year.
• Facilitated group activities to cultivate unity and connection among students.
• Counseled students individually, evaluating their mental and spiritual health, and offering wisdom and support for them.
• Facilitated conflict resolution discussions, offering strategic approaches to foster unity.

● Performed several tasks simultaneously to manage the bar and keep customers satisfied.

● Trained incoming staff on the restaurant's practices, culture, and procedures.

● Solved customer issues creatively and efficiently.

● Cultivated a positive work environment in a typically negative atmosphere.

• Created curriculum for lessons for ages 2-13 years old.
• Managed a team of volunteers; this involved creating schedules, volunteer rotations, and leading monthly team meetings.
• Created and led events and programs.
• Frequently reevaluated the program by implementing different activities/philosophies to help it develop and become more effective.

• Encouraged community atmosphere by implementing educational and social programs.
• Mediated and provided conflict resolution.
• Assisted residents in preparing for activity and social programs.
• Enforced and implemented all university and campus housing policies.
• Coached students on useful life and personal care skills.
• Counseled peers on career, academic, and personal concerns.

• Worked alongside the company owner to create and implement swimming curriculum for ages 3 months to 3 years old.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR.
• Helped students adjust to the pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
• Tracked students' progress and gave constructive feedback for skills requiring improvement
• Gave private lessons to special needs students, including those with autism and Down syndrome conditions.