Descartes Rene
Sugar Hill,GA
Summary
Proactive Customer Advocate with extensive experience in resolving complex issues and maintaining strong customer relationships. Skilled in conflict resolution, customer research, and documentation coordination, consistently providing professional and effective solutions. Bringing exceptional problem-solving abilities and calm professionalism under pressure to advance career opportunities.
Overview
6
6
years of professional experience
Work History
Customer Advocate
Delta Dental Insurance Company
02.2019 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Debt Collector
Vital Solutions
05.2018 - 11.2018
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
Associate of Applied Science - Accounting
Queensborough Community College
222-05 56th Ave12.2011
Skills
- Customer services
- Data entry skills
- Data Entry
- Educating customers
- Conflict Resolution
- Customer research
- Documentation coordination
- Active Learning
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Calm and Professional Under Pressure
Timeline
Customer Advocate
Delta Dental Insurance Company
02.2019 - Current
Debt Collector
Vital Solutions
05.2018 - 11.2018
Associate of Applied Science - Accounting
Queensborough Community College
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