DeSchone Hardy
Roseville,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Manager
Potbelly Sandwich Company
01.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Carrier
United States Post Office
03.2023 - 05.2023
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Service Manager
Chipotle Grill
04.2013 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Education
Entrepreneur And Small Business -
Oakland Community College
Southfield, MI09.2013
Skills
- Policy Implementation
- Expense Tracking
- Performance Management
- Marketing
- Staff Development
- Operations Management
- Customer Service
Timeline
Carrier
United States Post Office
03.2023 - 05.2023
Manager
Potbelly Sandwich Company
01.2020 - Current
Service Manager
Chipotle Grill
04.2013 - 07.2022
Entrepreneur And Small Business -
Oakland Community College
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