Summary

Overview

Work History

Education

Skills

Timeline

Desean Austin

Killeen,tx

Summary

I am a dependable and determined veteran who is seeking to progress in an established reputable organization, where I can maximize my experience while continuing to sharpen my skills to better my career.

Overview

years of professional experience

Work History

Administrative Assistant / Front Desk Receptionist

08.2021 - Current

Managed front desk operations, greeting patients professionally and ensuring efficient patient flow
Entered and maintained demographic, insurance, and financial data accurately in the electronic system
Maintained patient charts and records, including scanning, filing, copying, and document management
Answered, screened, and directed incoming phone calls; handled email correspondence
Collected co-payments, processed daily deposits, completed cash reconciliation, and maintained financial logs
Maintained daily patient logs, patient volume reports, and prepared reports and informational packets
Performed registration, exit interviews, clerical duties, and supported billing documentation
Ensured compliance with HIPAA, OSHA, infection control, and safety policies
Delivered high-quality customer service, communicating clearly, respectfully, and non-judgmentally with patients, visitors, and staff

Emergency Room Technician

02.2021 - Current

Provided direct patient care to adult and pediatric patients under RN and physician delegation in a fast-paced Emergency Department
Monitored and documented vital signs, patient condition, and promptly reported changes to clinical staff
Performed sterile and aseptic procedures, venipuncture, saline lock insertion/removal, and urinary catheterization
Conducted ED laboratory testing, ensured accurate specimen identification, and documented results
Placed patients on cardiac monitors, performed EKGs, and reported results to physicians
Assisted with procedures including wound care, splinting, pelvic exams, lumbar punctures, suturing, and other procedures within scope
Maintained department cleanliness, stocked supplies and linens, managed par levels, and reported damaged equipment
Communicated effectively with patients, families, and multidisciplinary healthcare teams
Performed patient registration and clerical duties as assigned

Force Protection Officer

Triple Canopy

06.2019 - 10.2020

Provide security for base defense
Search Vehicles for contraband, and anything that may be a threat
Verify all badges are authentic and up to date
Perform roving patrol around perimeter
Conduct facility check

Correctional Officer

Mountain View Correctional Facility

11.2018 - 05.2019

Maintain security by preventing disturbances, assaults, and escapes
Supervise daily activity of inmates and ensuring that inmates obey rules
Search inmates for contraband
Aid in rehabilitation and counseling of offenders
Report inmate's conduct

Combat Engineer/Specialist

U.S. Army

03.2015 - 07.2018

Preformed inventory
Inspected equipment to ensure proper function
Provided security and transportation
Established leadership as a team member (number of men 10-12) and as a squad leader (number of men 6-8)
Breeched buildings for safety
Created demo charges to allow mobility and counter mobility
Cleared route to maintain passage

Sales Associate

Walmart

07.2014 - 12.2014

Described merchandise and use, operation, and care of merchandise to customers
Recommended, select, and help locate or obtain merchandise based on customer needs and desires
Greeted customers and ascertain what each customer wants and needs
Ticked arranged and displayed merchandise to promote sales

Crew Member

Wendy’s

08.2013 - 03.2014

Inspected food and preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock
Observed and tested foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils