DeSean Payne
Albuquerque
Summary
Achieved high levels of customer satisfaction through effective communication and interpersonal skills.,Drove team success by actively participating in leadership opportunities.
Overview
7
7
years of professional experience
Work History
General Manager
Defined Fitness
Albuquerque, NM
04.2025 - Current
- Managed full staff that oversees multiple facets from operations, sales, personal training, and customer service, while setting the company standard for staff retention.
- Assisted with companywide staff training programs, training staff across 8 locations in all departments.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction
- Participated in the successful execution of numerous large-scale events/promotions companywide engagement with the community.
Bartender/Server
Vernon’s Speakeasy
Albuquerque, NM
07.2024 - 03.2025
- Crafted specialty cocktails using fresh ingredients and house-made syrup
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
BARTENDER/ NEW RESTAURANT OPENER
EDDIE V’S PRIME SEAFOOD
AUSTIN, TX
11.2018 - 11.2023
- Oversaw operations in one of Austin’s busiest fine dining restaurants as a server and bartender. Managed training programs for more than 40 new servers and bartenders in a high-energy setting. Led bar training initiatives for new restaurant openings, successfully executing six NROs.
- Managed bar inventory, tracked supplies, and minimized waste through efficient ordering processes.
- Conducted regular staff meetings to address challenges, share feedback, and promote team cohesion.
- Contacts Seth Deshotels (GM) @ (512)-472-1860 or (713)-447-1011 Amit Butrha (Eddie V’s Director of Operations) @ (516)-776-4800
Education
Some College - Journalism and Mass Communication
New Mexico State University
01.2011
Diploma -
Manzano High School
01.2009
Skills
- Demonstrated strong knowledge of fine dining etiquette
- Provided exceptional customer service to enhance guest experiences
- Collaborated effectively with team members to achieve service goals
- Shared expertise in wine and food pairings with patrons
- Exhibited leadership qualities to guide team in high-pressure environments
- Adapted quickly to new tasks and challenges
Timeline
General Manager
Defined Fitness
04.2025 - Current
Bartender/Server
Vernon’s Speakeasy
07.2024 - 03.2025
BARTENDER/ NEW RESTAURANT OPENER
EDDIE V’S PRIME SEAFOOD
11.2018 - 11.2023
Some College - Journalism and Mass Communication
New Mexico State University
Diploma -
Manzano High School