Next-gen
Deserae Puente
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Patient Referral Coordinator
Corporate Remedies
12.2022 - 04.2023
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
Medical Office Receptionist
Quality Care Health Clinics
03.2022 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Office Receptionist
Women's Health Center
09.2021 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Receptionist
XL PRO STAFFING
01.2021 - 07.2021
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Cristo Rey Dallas College Prep
Dallas, TXSkills
- Bookkeeping Support
- Referral Verification
- Medical Records Management
- Healthcare Administration
- Patient Data Processing
- Scheduling Proficiency
- Appointment Confirmation
- Clerical and Filing Support
- Scheduling
- Attention to Detail
- Organizational standards
- Database coordination
- Proficient in Microsoft, Google Suites, Aetna, Nexgen
Software
Athena
Microsoft
Languages
Spanish
Native or Bilingual
Timeline
Patient Referral Coordinator
Corporate Remedies
12.2022 - 04.2023
Medical Office Receptionist
Quality Care Health Clinics
03.2022 - 10.2022
Medical Office Receptionist
Women's Health Center
09.2021 - 02.2022
Receptionist
XL PRO STAFFING
01.2021 - 07.2021
High School Diploma -
Cristo Rey Dallas College Prep