Deseree Simpkins
Atlantic City
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
2026
2026
years of professional experience
Work History
Reservation Agent
Ocean Resort Casino
Atlantic City
2021 - 09.2025
- Assisted guests with booking modifications and special requests.
- Utilized reservation software to enter and update guest information.
- Managed customer inquiries through phone and email communication.
- Provided accurate information regarding hotel policies and amenities.
- Supported promotional campaigns by informing guests of current offers.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Advised guests on local attractions and activities available nearby.
- Offered personalized recommendations based on guest preferences.
- Provided support to other departments when needed.
- Relayed information on availability, pricing, and discounts to customers.
- Coordinated with front desk staff to maintain maximum occupancy.
- Generated reports on occupancy rates, cancellations, and no-shows.
Care Assistant
Complete Care of Linwood
Linwood
03.2018 - 07.2021
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients and staff.
- Communicated effectively with healthcare professionals regarding client health status.
- Supported clients in participating in social and recreational activities.
- Documented client interactions and reported changes in behavior or condition.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2006
Skills
- Reservation software
- Customer service
- Payment processing
- Data entry
- Report generation
- Client communication
- Documentation skills
- Telephone reception
- [Software] for reservations
- Telephone reservations
References
References available upon request.
Timeline
Care Assistant
Complete Care of Linwood
03.2018 - 07.2021
Reservation Agent
Ocean Resort Casino
2021 - 09.2025
High School Diploma -
Atlantic City High School