Sonia Garcia
Ox Ranch Investment LLC
Uvalde
37
Years of experience
Detail-oriented Reservation Agent with a proven track record in enhancing guest experiences and streamlining processes using reservation software. Known for exceptional communication and problem-solving skills that drive customer satisfaction.
Dynamic Reservation Agent skilled in managing customer inquiries and optimizing booking processes. Expertise in utilizing reservation software to improve efficiency, enhance guest satisfaction, and drive revenue through effective upselling strategies.
Work History
Reservation Agent
5 Years 11 Months- Managed customer inquiries and reservations via phone and email, ensuring timely responses.
- Coordinated reservation systems for optimal resource allocation and guest satisfaction.
- Maintained accurate records of bookings and cancellations in property management software.
- Streamlined reservation process by implementing best practices for efficiency and accuracy.
- Trained new staff on organizational procedures and customer service protocols.
- Analyzed booking trends to enhance promotional strategies and improve occupancy rates.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Worked closely with front desk to achieve full occupancy of property.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Shipping and Receiving Manager
29 Years 4 Months- Oversaw shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Managed inventory control processes, optimizing stock levels for operational efficiency.
- Trained and mentored staff on best practices in logistics and warehouse management.
- Implemented process improvements to enhance workflow and reduce shipping errors.
- Collaborated with cross-functional teams to streamline supply chain activities and communication.
- Developed safety protocols, promoting a secure working environment for all employees.
- Utilized Warehouse Management System (WMS) for tracking shipments and inventory accuracy.
- Analyzed shipping data to identify trends, driving strategic decisions for cost reduction initiatives.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
- Collaborated with suppliers to improve packaging for inbound goods, reducing damage rates and loss.
- Implemented new software system for managing warehouse operations, enhancing visibility and control over inventory.
- Led response to critical logistics challenge, minimizing delays through proactive communication and alternative planning.
- Played key role in successful launch of new product line, coordinating logistics of incoming components and outgoing shipments.
- Collaborated with cross-functional teams to resolve customs-related issues promptly and effectively.
- Implemented process improvements that reduced clearance times and enhanced operational efficiency.
- Led initiatives to streamline communication between internal departments and external agencies regarding customs processes.
Education
High School Diploma
Skills
Customer engagement
Reservation software
Phone etiquette
Typing speed
Telephone reception
Transportation information
Travel planning
Customer reservations
Payment processing
Customer service
Detail-oriented
Computer reservation software
Accommodation planning
Languages
English
Native or Bilingual
Timeline
Reservation Agent
Ox Ranch Investment LLC
08.2020 - CurrentRead More
Shipping and Receiving Manager
Williamson-Dickie Mfg. Co.
08.1989 - 12.2018Read More
Uvalde School
High School Diploma
Read More