Deseree Mia Velazquez
Moreno Valley
Summary
I have many years of experience with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
I am a professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. I am known for my strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
10
10
years of professional experience
Work History
Sales and Service Manager
Sephora
05.2022 - Current
- Analyzed monthly sales data and created performance reports to track KPIs and revenue goals.
- Resolved customer concerns efficiently using advanced problem-solving techniques.
- Maintained expert knowledge of company policies, promotions, and pricing updates.
- Built strong vendor relationships to support selling events and increase average dollar sales.
- Used trend analysis to guide decision-making and meet operational deadlines.
- Developed and implemented training programs for staff to improve product knowledge and service quality.
Evaluation of Benefits Reviewer II
Meduit
05.2019 - 05.2023
- Applied extensive knowledge of HIPAA regulations to ensure compliance to maintain a strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Resolved complex medical insurance issues through cross-department collaboration.
- Analyzed claims submissions to identify discrepancies and recommend corrective actions.
- Created reports tracking payments, denials, and claim trends.
- Drafted insurance appeal correspondence and gathered supporting documentation.
- Assisted with new process implementation to improve claims accuracy and turnaround time.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
Behavioral Therapist
Autism Learning Partners
01.2021 - 11.2021
- Developed and implemented individualized treatment plans for clients with autism spectrum disorders.
- Adjusted therapy plans based on client needs and program effectiveness.
- Implemented evidence-based practices to promote skill acquisition such as exposure therapy, behavioral modeling / role playing, and token economy.
- Established rapport with clients, fostering trusting relationships that facilitated successful therapy sessions.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Monitored client progress and adjusted treatment plans based on data analysis and observations.
- Collected and analyzed data, and adjusted treatment plans as needed.
- Provided ongoing support and consultation to families, helping them navigate challenges related to autism spectrum disorder.
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
Production and Customer Service Representative
ARC Document Solutions
08.2017 - 05.2019
- Supported project execution by managing the printing and exporting of home construction plans to construction sites and submitting documentation to city authorities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed setup and maintenance of large-format printing and scanning equipment for efficient production workflows.
- Managed escalated customer issues, ensuring timely resolution and maintaining positive relationships.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Receptionist Administrator
Challenge Financial Service
03.2016 - 08.2017
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Coordinated communication between departments, enhancing workflow efficiency and information exchange.
- Trained new staff on cash handling procedures and office protocols to enhance team performance.
- Managed daily cash reconciliation, identifying discrepancies and implementing corrective actions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Handled customer inquiries professionally, resolving issues promptly to enhance client satisfaction.
- Monitored office equipment functionality, coordinating repairs to minimize downtime and maintain operational flow.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Real Estate Agent - Real Estate Agent
First Tuesday
Riverside, CA08.2026
High School Diploma - undefined
Huntington Beach High School
Huntington Beach, CA01.2014
Skills
- Reception management
- Office administration
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Database entry
- Scheduling and calendar management
Timeline
Sales and Service Manager
Sephora
05.2022 - Current
Behavioral Therapist
Autism Learning Partners
01.2021 - 11.2021
Evaluation of Benefits Reviewer II
Meduit
05.2019 - 05.2023
Production and Customer Service Representative
ARC Document Solutions
08.2017 - 05.2019
Receptionist Administrator
Challenge Financial Service
03.2016 - 08.2017
High School Diploma - undefined
Huntington Beach High School
Real Estate Agent - Real Estate Agent
First Tuesday