Summary
Overview
Work History
Education
Skills
Timeline
Volunteering
Activities and Leadership
Volunteering
Activities and Leadership
Volunteering
Activities and Leadership
Hi, I’m

Deshai Yang

Saint Louis Park,US

Summary

As a senior in high school, I began an internship with Genesys Works, which was the first step in taking control of my professional future. After I graduated, the company where I had been recruited in as an intern hired me on to work there as an official employee. Since then, I've had numerous chances to demonstrate my abilities and help with initiatives. I intend to enroll in courses at Hennepin Technical College in the spring to broaden my knowledge.

Overview

6
years of professional experience
4
years of post-secondary education

Work History

Room&Board
Golden Valley, MN

Technology Support Analyst
08.2018 - Current

Job overview

  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Translated complex technical issues into digestible language for non-technical users
  • Used ticketing systems to manage and process support actions and requests
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Documented support interactions for future reference
  • Assisted with updating technical support best practices for use by team
  • Monitored systems in operation and quickly troubleshot errors
  • Diagnosed and executed resolution for network and server issues
  • Promoted efficiency among departments with prompt resolution of system issues
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Lane Bryant
Minnetonka, MN

Sales Associate
10.2018 - 04.2019

Job overview

  • Assisted with floor changes and marketing promotions.
  • Organized new products, marketing promotions, and inventory of existing products.
  • Packed online orders and distributed pick-up orders.
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Prepared merchandise for sales floor by pricing or tagging
  • Solved customer challenges by offering relevant products and services
  • Engaged with customers to effectively build rapport and lasting relationships
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Answered customer questions about sizing, accessories, and merchandise care
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Stayed current on company offerings and industry trends

Young Professional, Genesys Works
Saint Paul, MN

End User Support Intern
08.2017 - 08.2018

Job overview

  • Develop proper business etiquette skills and improve professional email communication
  • Gain and apply computer software knowledge to realistic working conditions
  • Participated in eight-week summer training program on building confidence and breaking through personal comfort zone
  • Being able to identify parts of computers and peripherals
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed strong communication and organizational skills through working on group projects
  • Worked well in team setting, providing support and guidance
  • Strengthened communication skills through regular interactions with others
  • Skilled at working independently and collaboratively in team environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Resolved problems, improved operations and provided exceptional service
  • Proven ability to develop and implement creative solutions to complex problems

Education

Robbinsdale Armstrong High School
Plymouth, MN

High School Diploma
09.2014 - 05.2018

University Overview

Skills

    Microsoft Application Knowledge

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Timeline

Sales Associate
Lane Bryant
10.2018 - 04.2019
Technology Support Analyst
Room&Board
08.2018 - Current
End User Support Intern
Young Professional, Genesys Works
08.2017 - 08.2018
Robbinsdale Armstrong High School
High School Diploma
09.2014 - 05.2018

Volunteering

Volunteering

 

Legacies of War                                                                                                            August 13th, 2023

  • Troubleshoot technology issues with both iPad and laptop.
  • Rearranged the room into ideal sections.
  • Aided with setting up activities on the tables.
  • Checked in preregistered guests and non-registered guests during arrival.
  • Photographed guest speakers and hosts during the event.
  • Cleaned up activities on the tables and stored materials in their designated containers.
  • Cleared all food items from the room.

Mekong Stars                                                                                                                    May 26th, 2023

  • Assisted with food assembly and tidiness of food area.
  • Responded to any questions about what is in the food and the names.
  • Participated in the karaoke event.
  • Cleaned any trash accumulated in the food area.
  • Removed tablecloths and folded up tables to be stored.
  • Packed up all belongings of the organization into assigned vehicles.

Seed Gala Event                                                                                                      November 19th, 2022

  • Helped with assembling tables and chairs.
  • Prepped the eating areas by setting up the tablecloths and tray stands.
  • Greeted guests and hung coats as they arrived.
  • Photographed speakers, guests, and activities during the event.
  • Took down decorations, folded up tablecloths, discarded trash, and loaded items for clean up.

Activities and Leadership

Activities and Leadership

 

Public Art Club                                                                                             September 2016 - May 2018

  • Paint murals and put up sculptures around the school.
  • Finished a mural for the Music Department.
  • Finished a personal mural in the art department.

FIA                                                                                                      September 2016 – December 2016

  • A community service club that helps others.
  • Raised money and planned a trip to feed my starving children, resulting in packaging over 100 boxes of food.

Hip Hop Club                                                                                     September 2016 – December 2016

  • Dance to hip-hop music and networked with other students, found new friends.
  • Made up a choreography to perform for the school, and simulated an amazing performance.

Hmong Girl Scout Club                                                                         October 2016 – December 2016  

  • Connected with other Hmong students, making new friends.
  • Discussed things to prepare for college and learned more about college.
  • Participated in activities to know others.

Minnesota Business Venture    July 9th – July14th 2016

  • Explored the world of business in one week by making a product of our own.

Volunteering

Volunteering

 

Legacies of War                                                                                                            August 13th, 2023

  • Troubleshoot technology issues with both iPad and laptop.
  • Rearranged the room into ideal sections.
  • Aided with setting up activities on the tables.
  • Checked in preregistered guests and non-registered guests during arrival.
  • Photographed guest speakers and hosts during the event.
  • Cleaned up activities on the tables and stored materials in their designated containers.
  • Cleared all food items from the room.

Mekong Stars                                                                                                                    May 26th, 2023

  • Assisted with food assembly and tidiness of food area.
  • Responded to any questions about what is in the food and the names.
  • Participated in the karaoke event.
  • Cleaned any trash accumulated in the food area.
  • Removed tablecloths and folded up tables to be stored.
  • Packed up all belongings of the organization into assigned vehicles.

Seed Gala Event                                                                                                      November 19th, 2022

  • Helped with assembling tables and chairs.
  • Prepped the eating areas by setting up the tablecloths and tray stands.
  • Greeted guests and hung coats as they arrived.
  • Photographed speakers, guests, and activities during the event.
  • Took down decorations, folded up tablecloths, discarded trash, and loaded items for clean up.

Activities and Leadership

Activities and Leadership

 

Public Art Club                                                                                             September 2016 - May 2018

  • Paint murals and put up sculptures around the school.
  • Finished a mural for the Music Department.
  • Finished a personal mural in the art department.

FIA                                                                                                      September 2016 – December 2016

  • A community service club that helps others.
  • Raised money and planned a trip to feed my starving children, resulting in packaging over 100 boxes of food.

Hip Hop Club                                                                                     September 2016 – December 2016

  • Dance to hip-hop music and networked with other students, found new friends.
  • Made up a choreography to perform for the school, and simulated an amazing performance.

Hmong Girl Scout Club                                                                         October 2016 – December 2016  

  • Connected with other Hmong students, making new friends.
  • Discussed things to prepare for college and learned more about college.
  • Participated in activities to know others.

Minnesota Business Venture    July 9th – July14th 2016

  • Explored the world of business in one week by making a product of our own.

Volunteering

Volunteering

 

Legacies of War                                                                                                            August 13th, 2023

  • Troubleshoot technology issues with both iPad and laptop.
  • Rearranged the room into ideal sections.
  • Aided with setting up activities on the tables.
  • Checked in preregistered guests and non-registered guests during arrival.
  • Photographed guest speakers and hosts during the event.
  • Cleaned up activities on the tables and stored materials in their designated containers.
  • Cleared all food items from the room.

Mekong Stars                                                                                                                    May 26th, 2023

  • Assisted with food assembly and tidiness of food area.
  • Responded to any questions about what is in the food and the names.
  • Participated in the karaoke event.
  • Cleaned any trash accumulated in the food area.
  • Removed tablecloths and folded up tables to be stored.
  • Packed up all belongings of the organization into assigned vehicles.

Seed Gala Event                                                                                                      November 19th, 2022

  • Helped with assembling tables and chairs.
  • Prepped the eating areas by setting up the tablecloths and tray stands.
  • Greeted guests and hung coats as they arrived.
  • Photographed speakers, guests, and activities during the event.
  • Took down decorations, folded up tablecloths, discarded trash, and loaded items for clean up.

Activities and Leadership

Activities and Leadership

 

Public Art Club                                                                                             September 2016 - May 2018

  • Paint murals and put up sculptures around the school.
  • Finished a mural for the Music Department.
  • Finished a personal mural in the art department.

FIA                                                                                                      September 2016 – December 2016

  • A community service club that helps others.
  • Raised money and planned a trip to feed my starving children, resulting in packaging over 100 boxes of food.

Hip Hop Club                                                                                     September 2016 – December 2016

  • Dance to hip-hop music and networked with other students, found new friends.
  • Made up a choreography to perform for the school, and simulated an amazing performance.

Hmong Girl Scout Club                                                                         October 2016 – December 2016  

  • Connected with other Hmong students, making new friends.
  • Discussed things to prepare for college and learned more about college.
  • Participated in activities to know others.

Minnesota Business Venture    July 9th – July14th 2016

  • Explored the world of business in one week by making a product of our own.
Deshai Yang