Deshaie Hope Zeffel
Indianapolis,IN
Summary
Motivated and detail-oriented professional with entry level experience in payroll and bookkeeping. Strong understanding of generally accepted accounting principles, financial reporting and account reconciliation. Excel in team building, problem solving, and strategic decision-making skills when placed in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Merchandise Supervisor/Foods Manager
Costco Wholesale
Indianapolis, IN
11.2017 - 04.2024
- Decreased payroll in department by 9% while improving productivity
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Evaluated employees, developed performance reviews to enhance team effectiveness.
- Met with employee teams to clarify expectations and address concerns.
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
- Managed numerous phone calls daily to address customer inquiries.
Assistant Manager
Lady Foot Locker/Kids Foot Locker
Indianapolis, IN
08.2015 - 06.2018
- Managed budgets to allocate resources effectively
- Reviewed sales and developed strategies for revenue growth
- Maintained records of inventory levels, sales transactions, and relevant data using software systems
- Counted and verified inventory levels regularly to ensure accuracy
- Review applications and conduct interviews
Supervisor/ HR Clerk
Kmart
Beech Grove, IN
03.2015 - 11.2017
- Screened and interviewed potential employees to identify suitable candidates
- Executed POS and refund transactions to ensure accurate customer billing
- Authorized price changes and refunds to maintain pricing integrity
- Provided customer service at Hoosier Lottery kiosk to facilitate transactions.
Education
Associate of Applied Science - Accounting
IVY Tech Community College
Indianapolis, IN01.2024
Skills
- Proficient typing skills
- Inventory management
- Customer service management
- Financial analysis
- Accounts reconciliation
- Ledger management
- Intuit and QuickBooks
- Advanced knowledge on Microsoft Excel
- Microsoft Office proficiency
- Problem solving
- Great attention to detail
- Team work
Timeline
Merchandise Supervisor/Foods Manager
Costco Wholesale
11.2017 - 04.2024
Assistant Manager
Lady Foot Locker/Kids Foot Locker
08.2015 - 06.2018
Supervisor/ HR Clerk
Kmart
03.2015 - 11.2017
Associate of Applied Science - Accounting
IVY Tech Community College