De'Shanti Hayes
Panama City,FL
Summary
Dynamic professional with strong communication and problem-solving skills. Demonstrates expertise in customer service principles, effectively managing inquiries and resolving issues. Focused on enhancing customer experiences and building loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Attendant
PNK Vicksburg
Vicksburg, MS
11.2024 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
Food Processor/Assembly Line Worker
Sanderson Farm
Mississippi
05.2024 - 12.2024
- Streamlined food processing procedures for increased efficiency and reduced waste.
- Built and packed boxes for shipment.
- Kept work areas neat, clean, and properly sanitized.
- Mixed batches according to standardized preparations.
Education
Bachelor of Science - Biology
Alcorn State University
Lorman, MS12-2024
High School Diploma -
North Bay Haven Career Academy
Panama City, FL07-2020
Skills
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Time management
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer relations
Timeline
Customer Service Attendant
PNK Vicksburg
11.2024 - Current
Food Processor/Assembly Line Worker
Sanderson Farm
05.2024 - 12.2024
Bachelor of Science - Biology
Alcorn State University
High School Diploma -
North Bay Haven Career Academy