De’Shaun Coleman
Portland,OR
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in order fulfillment and customer service. Proven ability to enhance customer satisfaction through efficient order processing and teamwork. Skilled in quality control and heavy lifting, consistently achieving high on-time delivery rates while fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
New Castle, DE
11.2024 - 08.2025
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Cashier
ShopRite
Bear, DE
02.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Cashier
Wawa
Claymont, DE
08.2020 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Brandywine High School
Wilmington, DESkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Order picking skills
- Quality control
- Sorting and organizing
- Order fulfillment
- Heavy lifting
- Product picking
Timeline
Fulfillment Associate
Amazon
11.2024 - 08.2025
Cashier
ShopRite
02.2023 - 11.2024
Customer Service Cashier
Wawa
08.2020 - 01.2023
Brandywine High School