Takia Mobley
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Reliable team player bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wealth Management Client Service Rep
Randstad (Bank of America)
Jacksonville Fl
01.2025 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Digital Support Specialist
Citi Bank
01.2019 - Current
- Experience supporting and troubleshooting web-based software applications
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Personal Banker
US Bank
03.2018 - 01.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Attended department meetings and participated in training sessions
- Performs all other duties and assignments as directed by management
- Approached prospective clients through cold calling and emails
- Escalates calls to supervisor when necessary and appropriate
- Successfully navigate through complex scenarios to achieve customer satisfaction and prevent escalation, by effectively utilizing customer service skills.
Education
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHHonors Diploma -
Robert E Lee High School
Cosmetology License -
Aveda Institute
Skills
- Ability to multi-task in faced paced environment
- Proficient computer skills
- Exceptional customer service
- Verbal and written communication skills
- Organizational skills
- Ability to work with minimal supervision
Certification
Licensed Insurance Agent
Timeline
Wealth Management Client Service Rep
Randstad (Bank of America)
01.2025 - Current
Digital Support Specialist
Citi Bank
01.2019 - Current
Personal Banker
US Bank
03.2018 - 01.2019
Honors Diploma -
Robert E Lee High School
Cosmetology License -
Aveda Institute
Bachelor Of Business Administration - Human Resources Management
Southern New Hampshire University