Deshawn Boyd
TX
Summary
Adaptable individual with experience in customer service and staff management. Renowned for strong communication skills and attention to detail, contributing to improved guest satisfaction and operational success. Eager to leverage expertise in delivering quality service and enhancing team performance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Mail Carrier
United States Post Office
Houston, TX
10.2023 - Current
- Delivered mail and packages efficiently to designated routes daily.
- Sorted and organized mail according to delivery schedules and addresses.
- Operated postal vehicles safely while adhering to traffic regulations.
Call Center Representative
HCTRA
Houston, TX
01.2021 - 09.2022
- Managed high call volumes while maintaining professionalism and courtesy.
- Assisted customers with inquiries regarding toll operations and payment processes.
- Documented customer interactions accurately in the call tracking system.
Front Desk Manager
Aimbridge Hospitality
Houston, TX
07.2018 - 12.2020
- Managed daily front desk operations at a leading hospitality company.
- Supervised front desk staff to ensure exceptional guest service.
- Coordinated guest reservations and handled check-in/check-out processes.
- Trained new team members on hotel policies and procedures.
Education
Associate of Arts - Business Management
Houston Community College
Houston, TXSummerCreek High School
Houston, TXSkills
- Mail delivery operations
- mail sorting
- postal vehicle operation
- route navigation
- Customer service management
- Guest service management
- call management
- Effective communication techniques
- problem solving
- attention to detail
- time management
- Staff management
- Training management
Certification
- Twic card
- Food handling certificate
Timeline
Mail Carrier
United States Post Office
10.2023 - Current
Call Center Representative
HCTRA
01.2021 - 09.2022
Front Desk Manager
Aimbridge Hospitality
07.2018 - 12.2020
Associate of Arts - Business Management
Houston Community College
SummerCreek High School