DeShawn Conguista
Customer Care/Marketing/ Training
Dallas,TX
Summary
I am a self-motivated professional with extensive experience in customer service, data entry, and case management. I possess strong communication and organizational skills and thrive in high-stress environments, both independently and collaboratively. With a solid educational background and proficiency in various technical tools, I am a highly valuable and adaptable asset to any team.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Home Agent
HomePro Telecommunications
Dallas, TX
03.2023 - Current
- Utilized various dialers to make and take phone calls, demonstrating telemarketing and instruction-following skills
- Delivered scripted messages and asked scripted questions, showcasing communication and customer service skills
- Accurately recorded answers based on multiple choice questions and given replies, demonstrating accuracy and attention to detail
- Monitored chat software for information, instructions, and to ask questions, exhibiting technology and flexibility skills
- Demonstrated adaptability and teamwork by being flexible in working hours based on client's needs.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Generated leads for sales and rental properties through cold calls and referrals.
Customer Service Specialist
Teleperformance—TXU Energy
Abilene, Texas
05.2012 - 11.2012
- Responded to customer inquiries, scheduled move-in/out appointments, and processed payments
- Identified and resolved service errors promptly
- Skillfully handled customer complaints and concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
Account Management Team Associate/Learning Specialist Apprentice
Sitel—Capital One
San Angelo, TX
12.2007 - 09.2011
- Assisted cardholders with escalated issues, provided updated information, and explored available options
- Ensured accurate data entry and documentation
- Collaborated with teams to deliver exceptional customer service.
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
Eligibility Worker II
Department Of Human Services
Greenville (2years) Jackson (1year), MS
11.2004 - 05.2007
- Conducted interviews for food stamp and TANF benefits, verifying eligibility criteria
- Maintained comprehensive case records and managed assigned caseloads
- Demonstrated excellent attention to detail and adherence to protocols.
- Managed processing of financial assistance and food stamp benefits applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Permanent Substitute Teacher
Greenville Public School District
Greenville, MS
02.2003 - 11.2004
- Provided instruction and guidance on assigned lessons
- Facilitated student engagement and assessed learning outcomes effectively.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
Employment Security Representative
Workforce Innovation
Tallahassee, Florida
05.2001 - 09.2002
- Resolve issues for unemployment claimants
- Review and process claims for unemployment compensation
- Receive, stamp, review, and process the income verification for mail claims
- Gather and interpret the data needed from the claimant and former employer for adjudication
Education
Master of Arts - Teaching (Elementary & Secondary Education)
Mississippi Valley State University
Itta Bena, MS 05.2005 - 10.2005
Bachelor of Science - Urban Studies
Jackson State University
Jackson, MS 06.1995 - 05.2001
Skills
Active Listening
Multitasking Abilities
Planning and Coordination
[Microsoft] Software Proficiency
Teamwork and Collaboration
Flexible and Adaptable
Problem-Solving
Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember your purpose!
Jeannette Conguista
Timeline
Home Agent
HomePro Telecommunications
03.2023 - Current
Customer Service Specialist
Teleperformance—TXU Energy
05.2012 - 11.2012
Account Management Team Associate/Learning Specialist Apprentice
Sitel—Capital One
12.2007 - 09.2011
Master of Arts - Teaching (Elementary & Secondary Education)
Mississippi Valley State University
05.2005 - 10.2005
Eligibility Worker II
Department Of Human Services
11.2004 - 05.2007
Permanent Substitute Teacher
Greenville Public School District
02.2003 - 11.2004
Employment Security Representative
Workforce Innovation
05.2001 - 09.2002
Bachelor of Science - Urban Studies
Jackson State University
06.1995 - 05.2001