YVONNE COLBERT
Memphis
Summary
A customer service professional with a strong foundation in remote work and client interaction. Proven ability to address and resolve customer issues effectively, ensuring high levels of satisfaction. Known for collaborative efforts and adaptability in dynamic environments, showcasing strong communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Home Agent
Amazon
United States
11.2017 - 09.2018
- Responsible for providing customer service to online customers regarding orders and billing.
- Proven ability to handle high call volumes and meet targets in a fast-paced environment.
- 2 years of customer service experience in a call center environment.
- Successfully resolved customer complaints and inquiries in a professional manner.
- Experience troubleshooting technical issues and providing support to customers.
Technical Support Representative
Asurion
Remote
05.2015 - 11.2017
- Responsibilities included taking tech support calls for a major telecommunications company, billing inquiries and payments, and upselling as applicable.
- Provided technical support to customers through phone, email, and chat.
- Assisted customers with troubleshooting software and hardware issues.
- Managed and resolved customer complaints and issues in a professional and timely manner.
- Documented and tracked customer interactions and resolutions in a CRM system.
- Collaborated with internal teams to escalate and resolve complex technical issues.
Eligibility Representative
Cigna/Accredo
Memphis, Tennessee
07.2022 - Current
- Responsible for facilitating cross-functional resolution of drug coverage issues and proactively address, research, and resolve issues impacting patients and their meds, and the company its due reimbursements.
- Proficient in handling insurance claims and verifying eligibility.
- Skilled in resolving customer inquiries and complaints.
- Strong attention to detail and accuracy in documentation.
- Ability to work efficiently in a fast-paced environment.
- Proven track record of meeting and exceeding performance metrics.
Solid Waste Supervisor
City of Memphis
Memphis, Tennessee
07.2000 - Current
- Responsible for the entry level employees reporting to me; ensuring they have their proper assignments, time and vacations entered, and other duties per company’s policy.
- Managed waste collection routes and schedules for efficient operations.
- Ensured compliance with environmental regulations and company policies.
- Trained and supervised team members in waste management procedures.
- Maintained accurate records of waste disposal activities and employee performance.
Education
Business Administration -
Eastern Gateway Community College
05-2022
Skills
- Communication
- Problem-solving
- Active listening
- Time management
- Conflict resolution
- Customer service
- Attention to detail
- Dependability
- Adaptability
- CRM software
- Software troubleshooting
- Virtual teamwork
LANGUAGES
English — Native
Timeline
Eligibility Representative
Cigna/Accredo
07.2022 - Current
Home Agent
Amazon
11.2017 - 09.2018
Technical Support Representative
Asurion
05.2015 - 11.2017
Solid Waste Supervisor
City of Memphis
07.2000 - Current
Business Administration -
Eastern Gateway Community College