Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deshawn Dalton

Zanesville,OH

Summary

Results-driven Production Manager with a proven track record of optimizing production processes and leading teams to meet and exceed quality standards. Skilled in production scheduling, planning, and line management, with a focus on root-cause analysis to drive continuous improvement.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Spectrum
05.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Production Manager

Dutro Ford
05.2018 - 05.2025
  • Managed a team of 20+ employees in the production department.
  • Trained staff on safety procedures, quality standards, and equipment operation.
  • Monitored inventory levels and maintained accurate records of stock.

Education

High School Diploma -

Zanesville High School
Zanesville, OH
05.2018

Skills

  • Production scheduling
  • Production planning
  • Production line management
  • Root-cause analysis
  • Customer support
  • Dedication for achieving

Timeline

Customer Service Representative

Spectrum
05.2025 - Current

Production Manager

Dutro Ford
05.2018 - 05.2025

High School Diploma -

Zanesville High School

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