Tatianna Williams
Columbus,MS
Summary
Production Assembly Worker with many years of reading and understanding technical schematics in order to construct products. Identifies defects and reports defective materials to supervisors to prevent rejected goods. Consistently meets productivity goals set by team leaders. Skilled in team assembly operations with broad experience in coordinating and executing assembly line tasks efficiently. Possess strong problem-solving abilities and adept at maintaining high quality standards under tight deadlines. Demonstrated capability to improve workflow processes, contributing to enhanced productivity and team performance. Proven track record in fostering collaborative environments that boost morale and increase output efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
Columbus, MS
01.2024 - 12.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Production Line Assembly Worker
Mercedes Benz U.S. International
Vance, AL
12.2020 - 01.2023
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
- Followed safety protocols at all times while operating machinery or handling hazardous materials.
- Attended regular meetings with supervisors to discuss productivity goals and strategies.
- Adjusted machine settings according to product specifications and production requirements.
- Worked with antiseptic materials to clean and sanitize work equipment.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Checked inventory levels regularly and requested replenishment orders when necessary.
Stocker
Walmart
Columbus, MS
07.2020 - 11.2020
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Tracked outgoing orders to provide shipping status to customers.
- Greeted customers and retrieved requested products to drive satisfaction.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Processed returns quickly and accurately according to company policy.
Education
High School Diploma -
Columbus High School
215 Hemlock St, Columbus, MS 3970205-2020
Skills
- Production preparation
- Malfunction reporting
- Component joining
- Precision measuring
- Quality control analysis
- Precision assembly
- Production scheduling
- Assembly line experience
Timeline
Customer Service Representative
TTEC
01.2024 - 12.2024
Production Line Assembly Worker
Mercedes Benz U.S. International
12.2020 - 01.2023
Stocker
Walmart
07.2020 - 11.2020
High School Diploma -
Columbus High School
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