Hollie Kozuch
Fredonia
Summary
Accomplished Customer Service Representative with a proven track record in enhancing customer satisfaction and streamlining processes at Charter Spectrum. Expert in customer relations and problem resolution, demonstrated through successful training programs at Darden Restaurants-Bahama Breeze. Skilled in critical thinking and quality control, consistently achieving high client retention and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
01.2024 - 03.2025
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender Trainer
Darden Restaurants-Bahama Breeze
06.2018 - 06.2025
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
Bartender Trainer
Brinker Internationl, Chili's Grill & Bar
10.2008 - 06.2018
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
Account Administrator
Spraggins Builder Services
07.2003 - 09.2008
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
Education
Associate Degree - Business Administration
Jamestown Community College
Jamestown, NY05.2001
Skills
- Production Preparation
- Quality Control Guidelines
- Retail Sales Customer Service
- Customer Satisfaction
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
Timeline
Customer Service Representative
Charter Spectrum
01.2024 - 03.2025
Bartender Trainer
Darden Restaurants-Bahama Breeze
06.2018 - 06.2025
Bartender Trainer
Brinker Internationl, Chili's Grill & Bar
10.2008 - 06.2018
Account Administrator
Spraggins Builder Services
07.2003 - 09.2008
Associate Degree - Business Administration
Jamestown Community College
Similar Profiles
Sterling JuarezSterling Juarez
Sales Specialist at Charter SpectrumSales Specialist at Charter Spectrum
Jefferson WilliamsJefferson Williams
Field Technician V at Charter SpectrumField Technician V at Charter Spectrum
Nicholas S. SimoneNicholas S. Simone
Developer at Charter SpectrumDeveloper at Charter Spectrum