Hi, I’m
De'Shawn Davis
Clinton,MS
Overview
10
years of professional experience
Work History
C SpireBrandon, MS
Account Service Representative II
02.2023 - Current
Job overview
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Created marketing campaigns targeted at specific segments of the client base.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Loomis ArmoredJackson, MS
Lead ATM Technician
06.2016 - 02.2023
Job overview
- Used networking basics, knowledge of communication protocols and expertise in multiple ATM and TCR platforms to handle wide-ranging calls.
- Performed cash replenishment operations for financial institutions when needed.
- Assisted in developing strategies for improving overall performance of ATM systems to resolved conflicts between departments regarding IT-related matters.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Managed daily operations, delegated tasks, assignments, implemented strategies to optimize workflows and ensured that all safety protocols were followed
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Federal ExpressRichland, MS
Courier
07.2014 - 06.2016
Job overview
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs using computerized tracking systems.
- Maintained adherence to stringent delivery deadlines.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Collected and distributed records between personnel and outside stakeholders to verify accuracy of shipping documents such as manifest, bills of landing and invoices.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Drove company vehicle to transport goods between locations safely and efficiently while adhering to DOT regulations.
- Operated pallet jacks to move large parcels across warehouses and facilities.
Education
Hinds Community CollegeUtica, MS
Certificate from Automotive Technology
05-2012
University Overview
Port Gibson High SchoolPort Gibson, MS
High School Diploma
05-2010
University Overview
Skills
- De-Escalation Techniques
- Conflict Mediation
- Calm and Professional Under Pressure
- Account Management
- Stock Management
- Regulatory Compliance
- Customer Service Excellence
- Complaint Resolution
- Senior Leadership Support
- Teamwork and Collaboration
- POS Systems and Ordering Platforms
- Document and Records Management
- Data Evaluation & Management
- Data Analysis
- Project Management
- Route Management
- Computer Skills
- Microsoft Office
- CRM Software
- Equipment Testing and Repair
- Mechanical Knowledge & Troubleshooting
- Cable Splicing
- Safety Equipment
- Safety, Codes & OSHA Compliance
- Extensive Organizational Skills
- Power Tools and Equipment
Timeline
Account Service Representative II
C Spire
02.2023 - Current
Lead ATM Technician
Loomis Armored
06.2016 - 02.2023
Courier
Federal Express
07.2014 - 06.2016
Hinds Community College
Certificate from Automotive Technology
Port Gibson High School
High School Diploma