Deshawn Richard
Detroit,MI
Summary
Results-driven Financial Services Professional specializing in customer experience and account management. Achieved customer satisfaction through tailored financial solutions and effective problem resolution, while maintaining compliance in banking transactions. Leveraged technology to enhance service efficiency and uphold accurate documentation of customer interactions.
Overview
14
14
years of professional experience
Work History
Financial Specialist
JPMorgan Chase
Detroit, MI
09.2022 - Current
- Identify customer needs and explain appropriate banking products, services, and account options.
- Process deposits, withdrawals, payments, transfers, and other financial transactions accurately while following established procedures.
- Assisted customers with banking needs, account servicing, and financial solutions to enhance customer satisfaction.
- Resolved account and service issues, answered questions, and escalated complex matters.
- Built customer relationships through professional service and active listening to identify and meet individual needs.
- Utilized technology systems to research accounts and document interactions, ensuring accurate and timely completion of service requests.
- Protect customer information and follow bank policies, security procedures, and applicable compliance requirements.
Broker
Cash Exchange
Clinton Township, MI
01.2021 - 06.2022
- Processed cash exchanges, deposited funds, and managed loan transactions to ensure accurate financial operations.
- Facilitated buying and selling of jewelry, goods, and coins while delivering exceptional customer service.
- Advised Cash Exchange customers on currency exchange options and transaction requirements.
- Processed brokered exchange transactions with accuracy and strict confidentiality.
- Verified customer identification and documentation for compliance checks.
Mortgage Banker
Quicken Loans
Detroit, MI
01.2020 - 04.2020
- Guided homeowners in exploring refinance options and addressing mortgage-related inquiries.
- Consulted clients on mortgage options and guided loan selection at Quicken Loans.
- Reviewed mortgage applications for completeness and accuracy in Quicken Loans systems.
- Collected income, asset, and credit documents for loan file preparation.
Retention Specialist
Comcast
Sterling Heights, MI
01.2017 - 06.2019
- Retained customers by managing escalations, addressing billing inquiries, processing payments, and facilitating service changes.
- Managed customer collection activities to ensure timely payments., promoted products, and trained new hires.
- Managed Comcast customer retention calls, addressing service concerns and renewal requests.
- Analyzed account history to recommend Comcast plan changes and save offers.
- Explained Comcast pricing, features, and contract terms to support customer decisions.
Telesales Agent / Advocate
UnitedHealthcare (DialogDirect)
Highland Park, MI
10.2016 - 01.2017
- Educated and enrolled consumers in health insurance, managed inbound calls, verified Medicare benefits, and processed payments to ensure seamless service delivery.
- Guided members in provider selection, appointment scheduling, and addressing benefit inquiries to enhance member satisfaction.
- Placed outbound calls for UnitedHealthcare DialogDirect member outreach.
- Explained healthcare benefits, plans, and enrollment options to prospects.
- Verified caller information and updated records in CRM systems.
Sales Specialist
The Home Depot
Detroit, MI
03.2013 - 07.2016
- Processed cash transactions at the register, customer checkout, returns, credit applications, online orders, and inventory-related tasks.
- Educated customers on product features and benefits, supported multiple departments, and served as a trained backup manager.
- Assisted The Home Depot customers with product selection and project planning.
- Used point-of-sale systems to process sales, returns, and exchanges.
- Recommended Home Depot services, installations, and special order options.
Education
Diploma -
DPS Education Center
Detroit, MINurse's Aide Training -
GenanScot Services
Detroit, MISkills
- Customer service management
- Transaction Management
- Customer Account Management
- Transaction processing
- Banking systems
- Compliance monitoring
- Financial analysis
- Banking Solutions
- Regulatory Compliance
Timeline
Financial Specialist
JPMorgan Chase
09.2022 - Current
Broker
Cash Exchange
01.2021 - 06.2022
Mortgage Banker
Quicken Loans
01.2020 - 04.2020
Retention Specialist
Comcast
01.2017 - 06.2019
Telesales Agent / Advocate
UnitedHealthcare (DialogDirect)
10.2016 - 01.2017
Sales Specialist
The Home Depot
03.2013 - 07.2016
Diploma -
DPS Education Center
Nurse's Aide Training -
GenanScot Services