Deshawn Smith
Overview
16
16
years of professional experience
Work History
Bell Attendant
Renaissance Hotel
The Bronx, NY
08.2023 - Current
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
- Monitored security cameras in the lobby area to ensure safety of both customers and staff.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Conducted safety inspections on all equipment used by bell attendants on a daily basis.
- Coordinated transportation needs for arriving and departing guests.
- Greeted guests with a friendly and welcoming attitude.
- Assisted guests with luggage storage and retrieval.
Bell Attendant
The Jane
Manhattan, NY
05.2021 - 04.2025
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
- Enforced hotel policies regarding noise levels, smoking areas.
- Coordinated transportation needs for arriving and departing guests.
- Assisted with room moves when necessary due to overbooking situations.
- Managed the flow of traffic at the front desk during peak times.
- Assisted guests with luggage storage and retrieval.
- Ensured that all incoming calls were answered promptly and professionally.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
Steward
The Fitzpatrick Hotel
Manhattan, NY
07.2015 - 06.2021
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Reported any necessary repairs or replacements needed for kitchen equipment.
- Followed all company guidelines related to food safety standards during meal preparation.
- Assisted cooks with preparing ingredients for meals or snacks.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Provided support during inventory counts, ensuring accurate tracking of kitchen assets.
- Swept and mopped dining areas to provide clean surfaces.
- Facilitated efficient waste disposal and recycling processes, adhering to environmental standards.
Assistant Manager
Checkers Rally's
Indianapolis, IN
05.2009 - 06.2014
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
GED -
King High School
New York08-1999
Some College (No Degree) - Computational Science
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Networking and relationship management
- Policy enforcement and compliance
- Guest services and support
- Luggage logistics
- Ticketing systems
- Cash handling
- Hotel operations
- Security monitoring
- Valet parking operations
Timeline
Bell Attendant
Renaissance Hotel
08.2023 - Current
Bell Attendant
The Jane
05.2021 - 04.2025
Steward
The Fitzpatrick Hotel
07.2015 - 06.2021
Assistant Manager
Checkers Rally's
05.2009 - 06.2014
GED -
King High School
Some College (No Degree) - Computational Science
Indiana University, Purdue University Indianapolis