DeShawn Smith
Canisteo,NY
Summary
Psychology student with direct-care, resident support, and healthcare experience seeking Mental Health Technician, Behavioral Health Technician, Residential Counselor, Case Aide, or Human Services opportunities. Skilled in behavioral observation, incident reporting, shift documentation, client advocacy, emotional support, and supporting individuals with physical and behavioral health needs. Recognized for reliability, empathy, and strong interpersonal communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Care Assistant (PCA)
Pathways Inc.
Horseheads, NY
06.2025 - Current
- Deliver compassionate, patient-centered care while promoting client safety and emotional well-being.
- Assist clients with activities of daily living, mobility support, meal preparation, and personal care.
- Observe behavioral and health changes and communicate concerns to supervisors and care providers.
- Complete incident reports and daily shift updates to support continuity of care.
- Build trusting relationships that promote client dignity and independence.
Crew Member
Dunkin
Bath, NY
03.2026 - Current
- Provide customer service in a fast-paced environment while maintaining professionalism and accuracy.
- Manage multiple responsibilities simultaneously while meeting quality and safety standards.
- Prepared and served food and beverages efficiently to enhance customer satisfaction.
- Operated point-of-sale system, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
Resident Care Aide
DePaul Westwood Commons
North Chili, NY
09.2025 - 12.2025
- Supported residents in a structured care environment while promoting dignity and emotional well-being.
- Observed and reported changes in residents' physical, emotional, and behavioral condition.
- Collaborated with nursing and support staff to maintain a safe and supportive environment.
- Supported needs of 20+ residents under long-term care.
Night Desk Attendant
SUNY Brockport
Brockport, NY
08.2024 - 11.2025
- Worked with residential staff to foster a welcoming community environment.
- Monitored building access and ensured safety protocols for residents and guests.
- Maintained accurate records of events, incidents, and guest services throughout shifts.
- Provided exceptional customer service while addressing inquiries and resolving issues.
Sales Associate
Shoe Dept.
Hornell, NY
04.2024 - 10.2025
- Delivered personalized customer service and maintained organized retail operations.
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Managed point-of-sale transactions, ensuring accuracy and efficiency during checkout.
- Maintained organized merchandise displays, contributing to attractive store presentation.
- Trained new sales associates on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
Education
Bachelor of Arts - Psychology
State University of New York
Saratoga Springs, NY05.2028
Skills
- Behavioral Health & Client Support
- Mental Health Support
- Behavioral Observation
- Client Advocacy
- Documentation & Communication
- Incident Reporting
- Caregiving & Safety
- Activities of Daily Living (ADLs)
- Patient Care & Support
- Safety Monitoring
- Crisis Awareness
- Customer Service
Certification
CPR & First Aid Certified
Timeline
Crew Member
Dunkin
03.2026 - Current
Resident Care Aide
DePaul Westwood Commons
09.2025 - 12.2025
Personal Care Assistant (PCA)
Pathways Inc.
06.2025 - Current
Night Desk Attendant
SUNY Brockport
08.2024 - 11.2025
Sales Associate
Shoe Dept.
04.2024 - 10.2025
Bachelor of Arts - Psychology
State University of New York