DeShawn Williams
Tempe,Arizona
Summary
Dynamic and professional individual with a strong commitment to personal and professional growth. Gained valuable experience in diverse roles such as kitchen management, retail operations, assembly line work, food delivery, and customer service. Consistently demonstrated efficiency, teamwork, and dedication to ensuring customer satisfaction throughout career. Actively seeking opportunities to leverage skills in leadership, team management, and problem-solving to contribute effectively to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
07.2023 - 05.2024
- Helped bring the gym to one of the highest cleanliness ratings of the facilities history
- Opened on average 10 customer accounts weekly and provided deposit and withdrawal receipts.
- Learned and eventually educated members on equipment usage, resolved billing issues, and managed member inquiries
- Shadowed managers and gained further insights into inventory control and scheduling practices.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Food Delivery Driver
Uber Eats & DoorDash
08.2022 - 07.2023
- Managed self-scheduling and optimized delivery routes to maximize efficiency and profitability
- Completed over 1000 deliveries with a 4.8-star customer service rating on both platforms.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Assembly Line Worker
Owens Corning
07.2022 - 09.2022
- Oversaw fiberglass manufacturing process, ensuring quality control and packaging efficiency
- Conducted machine maintenance and warehouse cleaning during downtime.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations with an average of 400 packages filled every 12 hour shift.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
Assembly Line Worker
Hasa Chemicals
05.2022 - 07.2022
- Operated in a chemical dispensing assembly line environment, focusing on safety and efficiency
- Filled over 100 shipments of acid and bleach within an 8 hour time period daily.
- Managed chemical temperatures and performed routine maintenance tasks.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Boxed, labeled, and transported items to support assembly operations.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
Stock Associate
Walmart
08.2021 - 12.2021
- Maintained inventory levels and store cleanliness while assisting customers with inquiries and purchases.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment with an average of 80 online orders filled per day.
Night Shift Manager
Sonic
08.2020 - 07.2021
- Directed kitchen operations, ensuring food preparation and cleanliness met company standards
- Managed closing procedures, including inventory and cleanliness audits.
- Prepared materials for following shift.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work. ( 9 fully trained and worked employees under lead)
Education
High School Diploma -
Pearl High School
Pearl, Mississippi05.2020
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Account Management
- Escalation Handling
- Policy understanding
- Complaint Handling
- Sales strategy
- Relationship Building
- Calm and Professional Under Pressure
- Money handling abilities
- Computer Skills
Additional Information
I am eager to bring my diverse skill set and commitment to excellence to a new opportunity where I can contribute to a dynamic team environment. Thank you for considering my application. I look forward to the possibility of discussing how my background and skills align with your organization's needs.
Certification
A Certification in Leadership Foundational Principles from HarvardX
A Certification in Developing Strengths from FullbridgeX
Timeline
Member Service Representative
Planet Fitness
07.2023 - 05.2024
Food Delivery Driver
Uber Eats & DoorDash
08.2022 - 07.2023
Assembly Line Worker
Owens Corning
07.2022 - 09.2022
Assembly Line Worker
Hasa Chemicals
05.2022 - 07.2022
Stock Associate
Walmart
08.2021 - 12.2021
Night Shift Manager
Sonic
08.2020 - 07.2021
High School Diploma -
Pearl High School