Deshawn Williams
Crowley
Summary
Results-driven professional experienced in restaurant management. Skilled in team collaboration, problem-solving, and maintaining high standards of customer service. Aiming to leverage strengths to foster a productive work environment and enhance customer satisfaction. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
hourly manger
Hooters
Grand parie
03.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on service standards and protocols.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented promotional activities that enhanced customer engagement and contributed to sales growth.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Enforced health and safety regulations to ensure a safe environment for staff and guests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular staff meetings to monitor progress and address improvement opportunities.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to create actionable plans for service enhancement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted performance reviews for team members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
manger
Buffalo Wild Wings
Fort Worth
02.2025 - 09.2026
- Managed daily operations to ensure smooth restaurant functionality.
- Trained staff on customer service standards and operational procedures.
- Oversaw inventory management and ensured stock availability for menu items.
- Implemented health and safety regulations to maintain a clean environment.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Assisted in resolving customer complaints with effective communication skills.
- Developed staff performance evaluations to promote accountability and growth.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed risk by developing and implementing effective risk management strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Executive Chef
P.F. Chang's Bistro
Grapevine
01.2018 - 12.2021
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared a variety of foods according to exact instructions and recipe specifications.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Observed food safety and sanitation protocols to reduce germ spread.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Checked quality of food products to meet high standards.
- Monitored meals served for temperature and visual appeal.
- Utilized local, fresh food products to support local economies and showcase community support.
- Tracked sales figures for each dish served in order to identify popular items.
- Monitored quality, presentation, and quantities of plated food across line.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Trained kitchen workers on culinary techniques.
Kitchen Manager
Brick House Tavern + Tap
Grapevine
08.2010 - 07.2018
- Managed kitchen operations and staff at a popular tavern and restaurant.
- Oversaw inventory management and supply ordering for food and beverage items.
- Trained and supervised kitchen staff on cooking techniques and equipment use.
- Maintained cleanliness of kitchen equipment, workstations, and food storage areas.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Received, organized and rotated paper goods and food ingredients.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Trained new employees to perform duties.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
- Explained goals and expectations required of trainees.
Shift Manager
The Original Pancake House texas
Grapevine
08.2013 - 12.2015
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on food preparation and customer service standards.
- Managed inventory levels to maintain stock of ingredients and supplies.
- Implemented training programs to enhance team performance and service quality.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored kitchen operations for compliance with health and safety regulations.
- Collaborated with management to develop strategies for improving workflow efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with an accuracy rate.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Maintained cleanliness and organization of work area.
Shift Leader
TGI Fridays
DFW airport
05.2009 - 02.2011
- Supervised staff to ensure efficient restaurant operations during busy shifts.
- Implemented safety protocols to ensure a secure work environment for all staff.
- Assisted in inventory management to maintain proper stock levels and reduce waste.
- Facilitated team meetings to communicate updates and reinforce service expectations clearly.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
High School Diploma -
James Bowie High
Texas05-2006
Skills
- Inventory management
- Customer service
- Staff training
- Health compliance
- Operational oversight
- Vendor negotiation
- Team building
- Budget management
- Performance evaluation
- Effective communication
- Leadership development
- Problem solving
- Workflow optimization
- Project planning
- Clear communication
- Relationship building
- Disciplinary techniques
- Vendor management
- Product management
- Verbal and written communication
- Lead generation
- Schedule preparation
- Team leadership
- Coaching and mentoring
- Sales techniques
- Staff training and development
Certification
servsafe
Timeline
manger
Buffalo Wild Wings
02.2025 - 09.2026
hourly manger
Hooters
03.2024 - Current
Executive Chef
P.F. Chang's Bistro
01.2018 - 12.2021
Shift Manager
The Original Pancake House texas
08.2013 - 12.2015
Kitchen Manager
Brick House Tavern + Tap
08.2010 - 07.2018
Shift Leader
TGI Fridays
05.2009 - 02.2011
High School Diploma -
James Bowie High