Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Stacy Roberts

New Ipswich

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

29
29
years of professional experience

Work History

Hourly Supervisor

Walmart.Inc
Rindge
07.2025 - 05.2026
  • Supervised daily operations ensuring compliance with company policies and safety standards.
  • Trained team members on customer service techniques and product knowledge.
  • Managed inventory levels, restocking shelves to maintain product availability.
  • Communicated effectively with staff to resolve customer inquiries and issues.
  • Evaluated employee performance providing feedback and support for improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Implemented quality control measures, significantly reducing error rates.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

General Manager

Walmart
Keene
04.2022 - 06.2025
  • Managed daily operations to ensure store efficiency and customer satisfaction.
  • Led team meetings to communicate goals and align staff with company initiatives.
  • Oversaw inventory management practices to maintain stock levels and minimize loss.
  • Implemented merchandising strategies to optimize product placement and visibility.
  • Coordinated with department managers to streamline workflows and enhance collaboration.
  • Monitored sales trends to inform product ordering and promotional efforts.
  • Ensured compliance with company policies and safety regulations throughout the store.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Store Lead Manager

Walmart
Derry
06.2018 - 04.2022
  • Supervised daily store operations and maintained a positive shopping environment.
  • Trained and mentored new team members on customer service standards.
  • Coordinated inventory management and ensured stock availability throughout the store.
  • Led team meetings to communicate goals, updates, and expectations effectively.
  • Resolved customer complaints and escalated issues to management when necessary.
  • Implemented visual merchandising strategies to enhance product displays and sales.
  • Collaborated with department managers to optimize workflow and improve efficiency.
  • Provided training and coaching to new employees regarding company policies and procedures.
  • Organized weekly meetings with staff members to discuss performance goals and objectives.
  • Implemented proper safety protocols throughout the store for both customers and employees.
  • Communicated vision, plans and goals effectively to bring sales representatives on-board and drive success.
  • Analyzed monthly financial statements to identify potential cost savings opportunities.
  • Ensured compliance with all applicable laws, regulations and company policies and procedures.
  • Reviewed employee attendance records on a weekly basis to identify any patterns of absences or tardiness issues.
  • Recruited qualified candidates for open positions within the store when needed.
  • Responsible for managing store operations, including customer service and sales staff.
  • Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.
  • Conducted regular audits of merchandise displays to ensure they were neat and organized.
  • Maintained up-to-date knowledge of product lines, pricing, promotions, ordering procedures.
  • Developed strategies to increase customer engagement and satisfaction levels.
  • Established key relationships with vendors to ensure timely delivery of goods and services.
  • Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
  • Managed customer complaints by providing prompt resolution solutions.
  • Commended for mentoring and training multiple high performing sales representatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Store Lead

Walmart
Manchester
03.2016 - 04.2018
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored new team members on store procedures and customer service.
  • Managed inventory levels and organized stock for optimal product availability.
  • Coordinated promotional displays and assisted with visual merchandising efforts.
  • Served as a role model for other employees by demonstrating superior work ethic.
  • Regularly communicated with upper management regarding operational matters affecting the business.
  • Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
  • Addressed any employee issues or concerns in a timely manner.
  • Adhered to safety regulations when operating equipment or handling hazardous materials.
  • Assisted in hiring and training new employees.
  • Organized promotional displays and merchandise shelves according to company standards.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Received store deliveries and transported items to correct facility locations.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Prepared merchandise for purchase or rental.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Resolved customer inquiries and provided effective solutions to enhance satisfaction.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Conducted regular audits to maintain accurate inventory records and reduce loss.
  • Collaborated with management to implement process improvements for efficiency.
  • Managed staff scheduling for optimal coverage during peak hours.
  • Resolved customer complaints in a timely manner.
  • Analyzed sales data to identify trends in order to optimize stock levels accordingly.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

Assistant Manager

Walmart
Amherst
05.2011 - 05.2016
  • Managed daily store operations and ensured compliance with company policies.
  • Supervised team members and facilitated training on customer service techniques.
  • Coordinated inventory management and maintained accurate stock levels.
  • Resolved customer inquiries and complaints to improve satisfaction levels.
  • Developed promotional displays to enhance product visibility and sales.
  • Implemented loss prevention strategies to safeguard store assets effectively.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Team Lead

Walmart
Rindge
06.1997 - 05.2011
  • Supervised team operations to ensure efficient workflow and task completion.
  • Trained new employees on company policies and operational procedures.
  • Managed inventory levels to maintain stock availability and prevent shortages.
  • Conducted regular team meetings to communicate updates and expectations.
  • Resolved customer inquiries and complaints to enhance service quality.
  • Collaborated with management on process improvements for operational efficiency.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Ensured compliance with industry standards and regulations.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Implemented strategic plans to enhance team performance and productivity.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Motivated team members through recognition programs and performance-based incentives.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.

Education

Wickenburg High School
Wickenburg, AZ

Skills

  • Employee training
  • Inventory management
  • Visual merchandising
  • Customer service
  • Safety compliance
  • Team building
  • Conflict resolution
  • Performance evaluation
  • Budget management
  • Effective communication
  • Problem solving
  • Strategic planning
  • Leadership skills
  • Relationship building
  • Project management
  • Staff development
  • Inventory control
  • Expectation setting
  • Attention to detail
  • Staff education
  • Waste reduction
  • Policy enforcement
  • Operations management
  • Project planning
  • Staff management
  • Process monitoring and improvement
  • Coaching and mentoring
  • Safety protocols
  • Policy and procedure development
  • Training and mentoring
  • Employee motivation
  • Process improvement
  • Performance management
  • Financial management
  • Task delegation
  • Decision-making
  • Processes and procedures
  • Staff discipline
  • Quality control
  • Workflow management
  • Employee development
  • Goal oriented
  • Verbal and written communication
  • Self motivation
  • Supply chain management
  • Customer relationship management
  • Profit and loss management
  • Time management
  • Team leadership
  • Cost control

Accomplishments

  • Top performer award 2023 for metrics
    Top performer award 2024 for safety

References

References available upon request.

Timeline

Hourly Supervisor

Walmart.Inc
07.2025 - 05.2026

General Manager

Walmart
04.2022 - 06.2025

Store Lead Manager

Walmart
06.2018 - 04.2022

Store Lead

Walmart
03.2016 - 04.2018

Assistant Manager

Walmart
05.2011 - 05.2016

Team Lead

Walmart
06.1997 - 05.2011

Wickenburg High School

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Stacy Roberts