Alyssa Casey
Madison,AL
Summary
Experienced restaurant management professional adept in leadership development and promotional strategies. Expert in enhancing customer satisfaction and team training, demonstrated by improved service quality and staff proficiency. Skilled in restaurant operations and team motivation, ensuring operational excellence and creative problem-solving. Highly professional manager with demonstrated success in team leadership and sales strategy. Exceptional hospitality experience and sales expertise with talent for upselling. Ready to learn new skills from dynamic team and bring value through managerial experience.
Overview
6
6
years of professional experience
Work History
Hourly Supervisor
Jim N Nicks Bar-B-Q
Smyrna Ga/Madison AL
05.2023 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across our team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
General Store Manager
Pieology Pizzeria
Huntsville, AL
04.2022 - 05.2023
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Food & Beverage Manager
The Westin Hotel
Huntsville, AL
04.2021 - 04.2022
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
General Store Manager
Buffalo Wild Wings
Madison/Huntsville Al
11.2018 - 04.2021
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Education
Associate of Arts - Hospitality Administration And Management
Calhoun Community College
Tanner, AL12.2019
Associate of Science - Business Administration And Management
Virginia College - Birmingham
Huntsville, AL06.2017
Skills
- Promotional strategies
- Store operations
- Employee Scheduling
- Training and mentoring
- Team training and development
- Customer Service
- Store maintenance
- Loss prevention strategies
- Superior Work Ethic
- Team Building and Motivation
- Leadership Development
- Creativity and Originality
Timeline
Hourly Supervisor
Jim N Nicks Bar-B-Q
05.2023 - Current
General Store Manager
Pieology Pizzeria
04.2022 - 05.2023
Food & Beverage Manager
The Westin Hotel
04.2021 - 04.2022
General Store Manager
Buffalo Wild Wings
11.2018 - 04.2021
Associate of Arts - Hospitality Administration And Management
Calhoun Community College
Associate of Science - Business Administration And Management
Virginia College - Birmingham