Amy Jackson
KALAMAZOO
Summary
Results-driven individual with robust experience in training and mentoring. Known for exceptional attention to detail and a commitment to maintaining high service standards, ready to contribute to a thriving work environment.
Overview
13
13
years of professional experience
Work History
Hourly Supervisor
MRG Cove Lakeside Bistro
Portage, MI
05.2025 - Current
- Implemented efficient workflow processes, enhancing service speed and accuracy.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Assisted in maintaining cleanliness and organization of dining areas for optimal ambiance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Waitress
Darden Restaurants, Olive Garden
Portage, MI
04.2013 - 05.2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new team members on restaurant protocols and service standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Portage Northern High School
Portage, MI07-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Task delegation
Timeline
Hourly Supervisor
MRG Cove Lakeside Bistro
05.2025 - Current
Waitress
Darden Restaurants, Olive Garden
04.2013 - 05.2025
High School Diploma -
Portage Northern High School