DeShawn Woods
Memphis,TN
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Bow tie massage
Memphis
06.2022 - 07.2024
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Data Entry Clerk
Wayne Enterprises
Memphis, Texas
07.2020 - 06.2022
- Organized files according to established procedures for easy retrieval later on.
- Followed up on pending tasks until completion.
- Provided support to management staff in regards to data entry processes.
- Operated various office equipment such as scanners, printers. when required.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Quality Assurance Auditor
Technicolor
Memphis, TN
02.2015 - 07.2019
- Conducted internal audits of production processes to identify areas of improvement in product quality.
- Conducted regular inspections of equipment used in the production process, verifying proper operation and maintenance schedules are followed.
- Investigated customer complaints related to product quality, identified root causes, and recommended corrective actions.
- Created detailed documentation of audit findings, including recommendations for resolution of any issues identified.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
High School Diploma -
Vatterott Career College
Memphis, TNSkills
- Mail Sorting
- Administrative Support
- Front Office Management
- Spreadsheet tracking
- Supply Management
- File Organization
- Cash Handling
- Guest Relations
- Office Organization
- Inventory Control
- Clerical Support
- Appointment confirmation
- Customer Service
- Listening Skills
- Word Processing
Timeline
Front Desk Receptionist
Bow tie massage
06.2022 - 07.2024
Data Entry Clerk
Wayne Enterprises
07.2020 - 06.2022
Quality Assurance Auditor
Technicolor
02.2015 - 07.2019
High School Diploma -
Vatterott Career College
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