Deshawna Stoumile
Columbus,OH
Summary
Dedicated and dependable professional with a background in customer service, community support, and governance roles. Strong work ethic, adaptability, and exceptional interpersonal skills. Expertly handle diverse concerns with solution-focused mindset and attention to detail.
Overview
8
8
years of professional experience
Work History
Airport Passenger Service Agent
John Glenn Columbus International Airport
Columbus, OH
03.2026 - 09.2026
- Facilitated recruitment, training, and guidance of team members to enhance passenger service quality.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Mentored staff to elevate performance and improve customer relations.
- Assisted with boarding and deplaning at gates while following airline and airport procedures.
- Checked identification, tickets, and itinerary details for safe passenger processing.
- Ensured compliance with safety regulations and airline policies.
- Processed cargo in compliance with airline specifications and regulations.
Support Specialist
The Village Network
Columbus, OH
06.2024 - 09.2024
- Coordinated with Franklin County Children Services to support visitation schedules and facilitate effective service delivery.
- Maintained detailed case records documenting client interactions and visitation sessions. covering client contact and each visitation session.
- Documented visitation details and behavior notes in agency files to ensure accurate client tracking.
- Observed parent-child visits for safety compliance and support.
Policy Council Chair, Board of Trustees Secretary
Child Development Council Franklin Co. Headstart
Columbus, OH
10.2019 - 09.2020
- Monitored compliance with legal requirements for corporate governance, safeguarding organizational integrity.
- Recorded board proceedings accurately, ensuring comprehensive documentation of meetings.
- Organized and maintained electronic and paper records, streamlining access to important documents.
Policy Council Chair
Child Development Council Franklin Co. HeadStart
Columbus, Texas
10.2018 - 09.2019
- Supported policy council governing body meetings in line with CDCFC Policy Council by-laws and National Head Start guidelines.
- Guided board discussions on Head Start goals and community needs to drive actionable outcomes.
- Coordinated communication between council members and Head Start administrators to ensure alignment on policy initiatives.
- Reviewed committee reports on child development and parent engagement efforts.
- Served as representative speaker for CDCFC agency and center events, including keynote address at the 2019 all-staff meeting.
- Attended National Parent and Family Engagement conferences for CDCFC.
- Represented Child Development Council at meetings with community partners and families.
- Completed extensive training on Head Start advocacy, policies, and governance to enhance program effectiveness.
Education
Leadership Training -
Columbus Ohio Parent Leadership Institute
Columbus06-2024
Community Health Workforce Development Program - Community Health
The Ohio State University
Columbus, OH04-2024
Skills
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Leadership
- Team leadership
- Employee engagement
- Relationship building
- Adaptability under pressure
- Community outreach
- Positive attitude
Affiliations
- Volunteer, Columbus CARE Coalition, CARE Connections Workgroup; 2024-Present
Timeline
Airport Passenger Service Agent
John Glenn Columbus International Airport
03.2026 - 09.2026
Support Specialist
The Village Network
06.2024 - 09.2024
Policy Council Chair, Board of Trustees Secretary
Child Development Council Franklin Co. Headstart
10.2019 - 09.2020
Policy Council Chair
Child Development Council Franklin Co. HeadStart
10.2018 - 09.2019
Leadership Training -
Columbus Ohio Parent Leadership Institute
Community Health Workforce Development Program - Community Health
The Ohio State University