Juan Calzado
Orlando,FL
Summary
Dynamic leader with a proven track record at Before Boarding, excelling in team leadership and workflow optimization. Expert in fostering team development and resolving conflicts, ensuring high customer satisfaction and efficient project completion. Skilled in maintaining oversight and setting ambitious goals, I consistently deliver artistic and operational excellence.
Overview
5
5
years of professional experience
Work History
Airport Passenger Service Agent
Copa Airlines
Orlando, FL
09.2025 - Current
- Assisted passengers with check-in processes and flight information inquiries.
- Managed boarding procedures to ensure timely departures and customer satisfaction.
- Coordinated luggage handling and resolved baggage-related issues efficiently.
- Provided exceptional customer service, addressing concerns and enhancing passenger experiences.
- Assist passengers with boarding and travel documentation, resolve issues, and ensure compliance with airline safety and security procedures
Delivery Driver
Amazon
Orlando, FL
02.2025 - 08.2025
- Delivered packages efficiently within designated timeframes to ensure customer satisfaction.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Operated GPS and routing software to optimize delivery routes and reduce travel time.
- Communicated effectively with customers regarding delivery status and resolved any issues promptly.
- Scanning packages accurately, follow delivery instructions, and provide professional customer service while meeting safety and performance standards
SUPERVISOR OF OPERATIONS
Before Boarding
09.2022 - 01.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Las Americas International Airport
CUSTOMER SERVICE REPRESENTATIVE
Cricket Wireless
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Dominican Republic
Education
High School Diploma -
Elvira De Mendoza
Dominican Republic05.2014
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Maintenance oversight
- Workflow optimization
- Goal setting
LANGUAGES
Spanish
Native or Bilingual
Russian
Professional Working
English
Native or Bilingual
INTERESTS
Team Sports, Gym Workouts, Dancing, High-Intensity Interval Training, Cooking, Design and Build Websites, Adventure Travel
Timeline
Airport Passenger Service Agent
Copa Airlines
09.2025 - Current
Delivery Driver
Amazon
02.2025 - 08.2025
SUPERVISOR OF OPERATIONS
Before Boarding
09.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Cricket Wireless
01.2021 - 05.2022
High School Diploma -
Elvira De Mendoza