Evleen S Ciesielski
Spokane Valley
Summary
Managed large-scale sheltering and aid distribution programs in public housing, ensuring efficient resource allocation and support for vulnerable populations. Led logistics operations for international humanitarian relief, maintaining equitable delivery and compliance with regulatory standards. Utilized manual tracking and Excel-based systems to uphold data integrity for contract renewals and audits. Bilingual professional with expertise in policy dissemination and regulatory compliance within airport services.
Overview
25
25
years of professional experience
Work History
Airport Passenger Service Agent
Alaska Airlines
Spokane
09.2018 - Current
- Functioned as the primary point of contact for Make-A-Wish travelers across Alaska and Washington, facilitating a seamless, high-priority travel experience for children and their families.
- Managed end-to-end travel logistics for international passengers, ensuring 100% compliance with evolving global quarantine regulations and streamlining the check-in and ticketing process.
- Guest Relations: Orchestrated seamless boarding procedures for 178+ passengers per flight, prioritizing clear communication and a welcoming atmosphere.
- Managed gate-to-aircraft transitions, providing structured boarding instructions and resolving passenger inquiries to enhance operational flow.
- Streamlined luggage check-in for 178+ passengers per flight, utilizing specialized software to track baggage and support weight-and-balance reconciliation for flight crew.
- Monitored and maintained team safety standards during high-pressure turnaround windows, ensuring all ground operations met rigorous federal and company-specific compliance benchmarks.
- Managed real-time communication of flight status changes, including gate assignments and revised arrival/landing data, ensuring passengers remained informed during irregular operations (IROPS).
Barista
Starbucks
Spokane Valley
10.2017 - 08.2018
- Managed daily morning rush with efficient, levelheaded customer service to enhance customer experience.
- I maintained a calm demeanor during high-volume periods and special events.
- Assisted colleagues during busy shifts to maintain workflow.
- Educated customers on beverage menu items and provided samples of daily brews.
- Describe menu items to customers and suggest products based on stated preferences.
- Received and accurately processed customer payments.
- Maintained clean, organized workspace for easy access to resources and products.
- Maintained the highest standards of conduct and service to support the company’s reputation.
- Customer service and registration duties, barista, and sanitation.
Cashier / PIC IN Training
Panda Express
Spokane
11.2012 - 04.2015
- Executed cashier duties while adhering to health and food safety protocols to maintain compliance.
- Monitored and upheld quality assurance measures as cashier and PIC in training to support operational integrity.
- Ensured high-quality service standards were consistently met during all operations.
- Managed closing procedures and nightly deposits accurately.
- Learned effective cleaning techniques in a restaurant setting to ensure hygiene compliance.
Registration clerk
Macdonald’s
Spokane Valley
03.2009 - 11.2009
- Provided exceptional customer service during peak hours, ensuring customer satisfaction.
- Processed customer payments efficiently, adhering to high productivity standards.
- Performed cleaning and sanitation duties while assisting customers.
Registration clerk
Ammon Applied University College
Amman, Jordan
03.2006 - 11.2008
- Managed and analyzed large data sets to identify enrollment trends and assess academic standing.
- Identified and resolved discrepancies in student transcripts and historical academic records, enhancing data integrity.
- Provided high-level administrative support and policy guidance to students and faculty on academic regulations.
- Followed rules, ensuring 100% compliance with institutional policies while handling sensitive student information.
- Utilized a centralized Student Information System (SIS) to manage and audit academic records for a diverse student population.
- Maintained high-security digital archives using university-standard record management software, ensuring full compliance with data privacy laws.
- Analyzed grades. Conducted comprehensive grade audits for hundreds of students to ensure graduation eligibility and GPA accuracy.
Rent assistant manager
Caritas International Charity and Human Development
Salt, Jordan
06.2001 - 03.2006
- Facilitated refugee accommodation and managed rental properties, processing applications to ensure legal compliance and support for vulnerable tenants.
- Supervised five staff, ensuring compliance with job duties and safety regulations to maintain operational integrity.
- Provided support to marginalized individuals, regardless of race or religion.
- Responded to crises while promoting growth, justice, and equity.
- Addressed humanitarian emergencies such as natural disasters through practical interventions.
- Reduced family hardship while aiding long-term community reconstruction and sustainable livelihoods.
- Collaborated with healthcare professionals to coordinate delivery of essential services for vulnerable populations, enhancing access to care.
- Executed critical tasks to ensure organizational continuity and effective public service delivery.
Education
Master of Science - Public Health
EWU
Cheney, WA06-2024
Some College (No Degree) - (Business) 30 Credits
SCC Spokane Community College
Spokane, WA09-2016
Bachelor of Arts - Archeology
University of Jordan
Amman, Jordan03-2006
High School Diploma -
Salt Secondary School
Salt, Jordan06-2002
Skills
- Crisis de-escalation
- Conflict resolution
- Effective communication
- Team leadership
- Health assessment
- Time management
- Organizational skills
- Problem-solving
- Continuous learning
- Computer skills
- Excel and Word
- PowerPoint and Access
- Cultural awareness
Languages
- Arabic, Bilingual
- English, Bilingual
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Airport Passenger Service Agent
Alaska Airlines
09.2018 - Current
Barista
Starbucks
10.2017 - 08.2018
Cashier / PIC IN Training
Panda Express
11.2012 - 04.2015
Registration clerk
Macdonald’s
03.2009 - 11.2009
Registration clerk
Ammon Applied University College
03.2006 - 11.2008
Rent assistant manager
Caritas International Charity and Human Development
06.2001 - 03.2006
Master of Science - Public Health
EWU
Some College (No Degree) - (Business) 30 Credits
SCC Spokane Community College
Bachelor of Arts - Archeology
University of Jordan
High School Diploma -
Salt Secondary School