ABELARDO ALVAREZ
Summary
Experienced professional in passenger service roles, skilled in providing exceptional customer assistance, resolving problems efficiently, and maintaining effective communication. Strong commitment to team collaboration and reliability in adapting to ever-changing needs. Recognized for a positive attitude and unwavering dedication to achieving results, with a background in sales experience.
Overview
4
4
years of professional experience
Work History
Airport Passenger Service Agent
G2 Secured Staff
11.2023 - 11.2024
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
Crew Trainer
Macdonald
03.2021 - 09.2023
- Customer-oriented approach, always willing to go above and beyond to exceed expectations and ensure customer loyalty.
- Ability to provide detailed information about products and services, contributing to additional sales and improvement opportunities.
- Collaborated with internal teams to evaluate training programs, identify gaps and drive improvements.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Sport management - Sport Administration
East Lake High School
Oldsmar, FL03.2027
Skills
- Team Leadership
- Coaching and Mentoring
- Adaptability under pressure
- Exceptional communication
- Sales expertise
- Strong multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Passenger Service Agent
G2 Secured Staff
11.2023 - 11.2024
Crew Trainer
Macdonald
03.2021 - 09.2023
Sport management - Sport Administration
East Lake High School
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