DeShe Woods

• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Educated clients on new curriculum and updated account information to maintain high standards of client service.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.

• Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
• Built and maintained positive relationships with diverse stakeholders.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

• Completed required documentation such as evaluations, treatment notes and exit summaries.
• Determined appropriate interventions and planned support milestones.

Led team of adult staff of various levels of experience in the organization.

Facilitate various programs while planning and coordinating several events for youth within the

community.

• Collaborated with numerous organizations within the Kalamazoo area, building consistent relationships and new programs for youth.

• Designed, coordinated, and lead programs supporting individuals considered at-risk and had

possible signs of emotional/verbal/physical trauma.

• Oversaw budget from 2017-2019 and utilized free/reduced resources within the community.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.