Desheika Wade
Monroe,La
Summary
Experienced front office manager with expertise in accounts payable, customer service, and data entry. Strong communication and time management skills. Coordinated team player with a successful track record of managing overall operations at the front office.
Overview
2024
2024
years of professional experience
Work History
General Manager (GM)
Quality Inn and Suites
Monroe, LA
11.2018 - 12.2023
- Recruiting, training and supervising staff
- Managing budgets
- Maintaining statistical and financial records
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promoting and marketing the business
- Ensuring compliance with health and safety legislation and licensing laws
Front Desk Supervisor/Night Auditor
Rodeway Inn and Suites
Monroe, LA
12.2014 - 11.2018
- Greet, register and assign rooms to guests
- Computes bills, collects payment and makes change for guests
- Transmits and receives telephone messages and sets up guests' wake-up calls
- Keep records of room availability and guests' accounts
- Operate the front office computer system
- Make and confirm reservations
- Night Audit of Hotel, Restaurant, and Bar
- Schedule hours for employees
- Conduct training classes
Customer Service Specialist
JPMorgan Chase
02.2008 - 08.2015
- Monitor Call Tracking for responses from the administrative team so call returns are done in a timely fashion
- Answer customer questions, as well as question customers to obtain full understanding of what information is being requested
- Monitor Call Tracking for responses from the administrative team so call returns are done in a timely fashion
- Provide quality customer service on every call
- Document all calls with regards to participant inquiries accurately using the Call Tracking System
Corrections Sergeant
Swanson Center for Youth
03.2003 - 08.2005
- Escort inmates to and from the room, medical office, and religious services visiting
- Facilitate group discussions, providing counsel and working with professionals on treatment for juvenile offenders
- Make recommendations for detaining or releasing juveniles, submit progress reports and maintain inmate records
Front Office Manager
Courtyard Monroe Airport
Monroe, La
- Hiring, training and supervising hotel staff
- Ensuring the efficiency of front office operations
- Maintaining the front office department within budget and payroll guidelines
- Interacting with customers to obtain feedback, providing feedback and training to team members, and enforcing cash handling and credit card policies
- Working closely with the hotel's management team and communicating effectively
Education
Bachelor's degree - Business Administration
ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of Louisiana at Monroe
Monroe, LASkills
- Microsoft Word
- Excel
- PowerPoint
- Microsoft Office XP
- Novell
- Schedule Management
- Office Management Skills
- Payroll and budgeting
- Staff Training and Development
- Customer Service Expertise
Timeline
General Manager (GM)
Quality Inn and Suites
11.2018 - 12.2023
Front Desk Supervisor/Night Auditor
Rodeway Inn and Suites
12.2014 - 11.2018
Customer Service Specialist
JPMorgan Chase
02.2008 - 08.2015
Corrections Sergeant
Swanson Center for Youth
03.2003 - 08.2005
Front Office Manager
Courtyard Monroe Airport
Bachelor's degree - Business Administration
ULM; University of Louisiana-Monroe; Uni of LA-Monroe; University of Louisiana Monroe; University of Louisiana at Monroe
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