Deshon Grant
Fort Valley,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Us bank
Fort Valley, Ga
05.2016 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on customer service policies and operational procedures.
Tax Preparer
Freedom taxes
Fort Valley, GA
12.2017 - 04.2025
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed tax documents for completeness and compliance with regulations.
- Assisted clients in understanding tax obligations and deductions available.
- Maintained up-to-date knowledge of changing tax laws and policies.
- Utilized tax preparation software to streamline filing processes effectively.
Education
Associate of Science -
Fairfield University
Fairfield, CT 07.2017 - 12.2021
Skills
- Customer relationship management
- Complaint resolution
- Conflict management
- Account management
- Product knowledge
- Process improvement
- Problem solving
- Client education
- Team collaboration
- Tax preparation
Timeline
Tax Preparer
Freedom taxes
12.2017 - 04.2025
Associate of Science -
Fairfield University
07.2017 - 12.2021
Customer Service Representative
Us bank
05.2016 - Current