DESHON L. BELL
San Antonio
Summary
Focused and driven leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Operation Supervisor
Ledios QTC
08.2021 - Current
- Directed cross-functional teams to achieve strategic objectives and improve service delivery.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Established performance metrics, leading initiatives to monitor and enhance productivity levels.
- Coordinated with stakeholders to align operational strategies with organizational goals and priorities.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Fostered a culture of continuous improvement through training programs and process standardization.
- Fostered a culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated employee strengths to identify areas for development and initiated a mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
Operations Supervisor
AETNA
02.2017 - 08.2020
- Oversaw daily operations to ensure adherence to service quality standards.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Trained and mentored new team members on company policies and best practices.
- Coordinated cross-functional teams to achieve project objectives and timelines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service continuity.
- Collaborated with cross-functional teams to streamline processes and enhance overall customer satisfaction.
- Developed training materials to facilitate onboarding and skill enhancement for team members.
- Led initiatives to improve response times and resolution rates, significantly enhancing customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across the company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within the team which led to higher customer satisfaction rates.
Senior Health Care Manager
UNITED STATES ARMY
01.2000 - 01.2016
- Senior Health Care Manager and Military Veteran with a Secret Security Clearance and extensive experience in the United States Army. Accomplished measurable results while leading teams of 42 medical personnel in a dynamic and fast-paced environment. Possess a comprehensive background in Health Care Management derived from conducting domestic and global operations. Managed risk along multiple lines to protect assets, property, and equipment valued over $470,000 while meeting the expectations of senior leadership. Possess wide-ranging knowledge in Personnel/Program Management, Organization/Communication and Training and Development. Recipient of multiple awards for outstanding performance and professionalism.
- Led the Department of Combat Medical Training as Chief Instructor/Writer in the Health Care Specialist Course program.
- Trained 21,600 soldiers in the 68W Course, focusing on pre-hospital trauma life support skills, enhancing readiness for combat situations.
- Managed the evaluation process of 232nd Medical Battalion to ensure standardization in training.
- Managed logistics of $470,000 in organizational assets, implementing ordering and supply management processes that saved the department $75,000.
- Conducted evaluations and provided counseling to enhance personnel performance.
- Completed military service with honor, reflecting commitment to duty and excellence.
MEDICAL OPERATIONS MANAGER
US ARMY
01.2006 - 01.2007
- Mentored soldiers and civilian personnel in patient advocacy and problem-solving, enhancing their effectiveness in combat and humanitarian situations.
- Directed operational workflows to enhance efficiency in medical logistics and resources management.
- Implemented quality control procedures to ensure adherence to medical standards and protocols.
- Coordinated training programs for staff on compliance with healthcare regulations and safety practices.
Education
Bachelor of Science - Health Care Information
St. Philip’s College
San Antonio, TX12-2026
Associates of Science - Health Care Administration
Brown Mackie College
San Antonio, TX12-2016
Skills
- Operations management
- Budget Management
- Performance improvement
- Operational efficiency
- Workforce planning
- Risk Management
- Team leadership
- Decision-making
- Business analysis
- Data Analysis
- Software:
- Office 365
- Excel
- PowerPoint
- SharePoint
- System Administration
- Windows proficiency
- Browsers:
- Chrome
- Programming:
- Customer relations
- Customer service
- Employee development
- Client relations
- Performance enhancements
- Staff development
- Organizational development
- Teamwork and collaboration
- Relationship building
Certification
- EMT – Basic
- CPR Instructor
- Advanced Medical Life Support
- Prehospital Trauma Life Support
- Master Resiliency Training Course
- Instructor Training Course
- Basic Organizational Leadership Development Course
- Intermediate Organizational Leadership Development Course
- Advanced Organizational Leadership Development Course
SELECT AWARDS
Army Achievement Medal (5), Army Commendation Medal (2)
Timeline
Operation Supervisor
Ledios QTC
08.2021 - Current
Operations Supervisor
AETNA
02.2017 - 08.2020
MEDICAL OPERATIONS MANAGER
US ARMY
01.2006 - 01.2007
Senior Health Care Manager
UNITED STATES ARMY
01.2000 - 01.2016
Associates of Science - Health Care Administration
Brown Mackie College
Bachelor of Science - Health Care Information
St. Philip’s College