De'Shon Priester
Augusta,GA
Summary
High-Energy personality skilled in negotiator and relationship building with with excellent organizational strengths, diverse background and superior work ethic. Having over 5 years of front end and back end sales experience. I am seeking to secure a challenging profession, utilizing my hospitality and people skills in an organization offering growth and opportunity.
Overview
6
6
years of professional experience
Work History
Sales Support Specialist
Textron
Augusta , GA
07.2021 - Current
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs. while Learning and frequently using multiple sales systems to investigate such as SAP, TSAP, Crisp & other internal applications and documentation to track and correct customers issues.
- Assisted customers with sales needs such as inventory and shipping questions.
- Recommending changes, improvements or enhancements in products to product development team based on customer feedback.
Technical Expert
T-Mobile USA
Augusta , Georgia
10.2017 - 07.2021
- Handling 60 calls per shift walking customer through diagnostics to identify software and hardware related issues.
- Managing monthly key performance indicator's focused around customer satisfaction and Likely to recommend and Individual Contribution using Profit and Loss Model.
- Testing new flagship devices, services and products and provide feedback to network and product engineers.
- Exclusive team of 3 who identifies and implements resolutions to pain points that directly effect customers experience and sharing prepared data with Senior Leadership
- Leading monthly focus group meetings and events to collect information around payment processing, customer segments, verification and more. Acting as a liaison between Front-line, Leadership and T-Mobile
- Creating PowerPoint content used for Mentoring, on-boarding new hire classes of 10-30 people on monthly basis. Providing tools and best practices to help manage profit and loss, efficient and productivity
Sales Recruiter
Gpac
Augusta, GA
07.2020 - 06.2021
- Developed relationships with businesses within the community and scheduling events to be present at career fairs, community outreach etc.
- Collected job requirements and posted job descriptions to company site and social media as well as job boards like indeed and Glassdoor, which led to onboarding 6 full-times hires.
- Identified potential prospects through referrals, cold calling, ZoomInfo, Recruitee and LinkedIn.
- Identified top talent through internal resources and ATS, reporting top talents find to team members.
- Conducted reference checks and coordinated interviews for clients and potential candidates
- Reviewed 300+ resumes to determine candidates’ credentials.
Key Accounts Representative
Augusta Sportswear
Grovetown, Georgia, United States
01.2017 - 09.2017
- Managed portfolio of 6-10 key accounts include Custom Ink., Dicks Sporting Good and Sports One. Processed and authorized 40-90 bulk orders daily containing sports good and apparel
- Communicated thorough E-mail to provide receipts, invoices, confirm orders and process return authorizations using Salesforce and SAP
- Collaborated directly with warehouse and quality control to resolve shipping errors and damaged product
Education
Certification - Human Resources And Talent Management
Michigan State University
East Lansing, MIBachelor of Arts - Entrepreneurship
Ashford University
San Diego, CA10.2020
Associate of Applied Science - Business Administration
Georgia Military College - Milledgeville
Augusta, Georgia2017
Skills
- Customer Support
- Decision Making
- Interpersonal Skills
- Presentation
- Strong Communication
- Implementation
- Strategic Thinking
- Microsoft Office
- Scheduling
- Client Retention
- Relationship Building
- Case Managment
- Negotiating
- Coordinating
- Attention to Detail
- Organization
Affiliations
- Job's For Georgia Graduates
- Youth In Action
- TSV Young Professionals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Support Specialist
Textron
07.2021 - Current
Sales Recruiter
Gpac
07.2020 - 06.2021
Technical Expert
T-Mobile USA
10.2017 - 07.2021
Key Accounts Representative
Augusta Sportswear
01.2017 - 09.2017
Certification - Human Resources And Talent Management
Michigan State University
Bachelor of Arts - Entrepreneurship
Ashford University
Associate of Applied Science - Business Administration
Georgia Military College - Milledgeville
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