Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Websites
Software
Languages
Accomplishments
Timeline
20
Tracy Williams Lindsey

Tracy Williams Lindsey

Lee's Summit,MO

Summary

Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.


Overview

20
20
years of professional experience

Work History

Sales Support Specialist

Thryv
03.2014 - 11.2024
  • Handled approximately 40–45 inbound calls daily from telephone and premise-based sales representatives across the U.S., providing real-time support for order processing, account inquiries, and issue resolution
  • Assisted national sales representatives by troubleshooting CRM issues, contract discrepancies, and digital order delivery, effectively reducing downtime and accelerating contract closure.
  • Collaborated with telecommunications providers to verify service data and managed Tier II tickets through the digital triage team, ensuring efficient issue resolution.
  • Maintained high-quality service during multiple corporate transitions, demonstrating adaptability and commitment to service excellence.

Insurance Liaison for Seniors

SelectQuote Senior Insurance Services
10.2013 - 03.2014
  • Placed approximately 50 outbound calls daily to senior clients to verify agent follow-up and ensure their insurance needs were being addressed.
  • Delivered comprehensive insurance education and support to senior clients over the phone, fostering trust and enhancing enrollment rates.
  • Coordinated consultations and effectively communicated plan details, successfully aligning clients with suitable coverage options.

3rd Party Collections Agent

Van Ru Credit Corporation
07.2013 - 09.2013
  • Placed approximately 95 outbound collection calls daily using an auto-dialing system to contact customers regarding past-due accounts
  • Recovered delinquent accounts for major financial clients, focusing on aged debt portfolios.
  • Managed collections for clients including MasterCard and Visa, achieving a high rate of debt recovery.

Collections Specialist

Dex One (formerly RH Donnelley / Yellow Pages)
03.2005 - 09.2012
  • Managed B2B account collections for advertising across 39 states, consistently maintaining a high call volume and collection rate.
  • Achieved a ranking in the top 10% of collectors, demonstrating exceptional performance and efficiency.
  • Collaborated with Sales and Customer Service teams to provide small businesses with tailored payment options, enhancing client satisfaction and retention.

Education

Associate of Arts - Mass Communications

Metropolitan Community College
Kansas City, MO
05.1985

Skills

  • Remote Troubleshooting and Tech Support
  • Salesforce, Microsoft Excel
  • FDCPA-compliant Collections
  • CRM Data Accuracy & Digital Product Support
  • Call Center / High-Volume Environments
  • Conflict Resolution & Empathy in Customer Care
  • Customer relationship management
  • Sales strategy development
  • Customer needs assessment
  • CRM software proficiency
  • Performance tracking
  • Customer order management
  • Effective negotiation
  • Processing payments
  • Opening and closing procedures
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Customer satisfaction
  • Decision-making
  • Task prioritization
  • Product knowledge
  • Conflict resolution
  • Sales reporting
  • Customer retention

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsHealthcare benefits

Quote

It’s easier to ask forgiveness than it is to get permission.
Grace Hopper

Software

Salesforce

Microsoft Word

Microsoft Excel

Languages

English
Full Professional

Accomplishments

Recovered $1.75 million in B2B collections in 2007, earning top collector recognition and an incentive trip to Cabo San Lucas in March 2008.

Timeline

Sales Support Specialist

Thryv
03.2014 - 11.2024

Insurance Liaison for Seniors

SelectQuote Senior Insurance Services
10.2013 - 03.2014

3rd Party Collections Agent

Van Ru Credit Corporation
07.2013 - 09.2013

Collections Specialist

Dex One (formerly RH Donnelley / Yellow Pages)
03.2005 - 09.2012

Associate of Arts - Mass Communications

Metropolitan Community College

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