Deshonana Luster
Marshall,TX
Summary
Responsible and compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in prioritizing ,multitasking, collecting information, and entering data accurately. I’m a strong listener and take pride in helping people. Demonstrated ability to improve patient satisfaction through effective communication and empathy.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Marshall Family Practice
Marshall, TX
10.2015 - Current
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized patient charts before each day's clinic sessions began.
- Administered medications under physician's supervision.
- Provide customer service to patients on a daily basis to assist with authorizations
- Assist patients with medication management
- Take inbound calls from insurance companies, hospitals, doctor’s offices, and patients every day to insure patients information is collected correctly.
- Documented notes during patient visits.
- Filed insurance claims forms in accordance with applicable regulations.
- Handled general office duties to support administrative staff during peak hours.
- Communicate with pharmacies for prescription refills.
Education
Certificate - Medical Assistant
Remington College
Shreveport, LA05-2013
High School Diploma -
Waskom High School
Waskom, TX05-2000
Skills
- Intake control
- Data entry
- Professional bedside manner
- Insurance authorizations
- Emergency response preparedness
- Analytical decision-making skills
- Team management and supervision
- Completing insurance forms
- Professionalism and ethics
- Trustworthy companion
- Quick problem solver
- Medical office administration
- Check-in coordination
Timeline
Medical Assistant
Marshall Family Practice
10.2015 - Current
Certificate - Medical Assistant
Remington College
High School Diploma -
Waskom High School