DeShontae L. Young
Winston-Salem,NC
Summary
Motivated Patient Services Coordinator with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Manager Intern
Positive Wellness Alliance
Winston Salem , NC
08.2022 - 12.2022
- Produced thorough, accurate and timely reports of project activities.
- Streamlined Administrative operational efficiencies by updating database files, generating monthly CER/MER expenditure reports and supporting team with photocopying, binding, scanning, faxing, filing and data entry.
- Used judgment and initiative in handling confidential matters and requests.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient and insurance data and input changes into company computer system.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Accessed third-party insurance databases to identify coverage of benefits.
Insurance Coordinator
SXR Medical
Winston-salem , NC
11.2019 - 02.2021
- Performed verification of Medicare coverage.
- Handled billing related activities focused on medical specialties.
- Signed payment approvals accepted claims.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Examined claims, records and procedures to grant approval of coverage.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Medical Assistant
Fast Med Urgent Care
Kernersville , NC
07.2015 - 01.2017
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Medical Assistant
U.S HealthWorks Medical Group
Greensboro , NC
02.2014 - 06.2015
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-salem, NC12.2022
Medical Assistant -
Living-Arts Institute
09.2013
Skills
- Patient access
- Medical billing
- Scheduling appointments
- Healthcare delivery
- Knowledge of medical benefits
- Facility oversight
- Patient relations
- Registration
- Schedule management
- Medical terminology knowledge
- Certified in Basic Life Support (BLS)
- Healthcare management
- Financial management expertise
- EPIC
- Insurance claims management
- Budget planning and management
- HIPAA and OSHA regulations
- Insurance referral facilitation
- Managing files and records
- Budget oversight
- Records management
- Personnel management
- Medical terminology
- Insurance plan verification
- Electronic authorization processing
- Medicaid knowledge
- Customer service
- Microsoft Office
- Medical filing
Certification
- Certified Adult and Pediatric First Aid/CPR/AED, AMERICAN RED CROSS -2022
Timeline
Healthcare Manager Intern
Positive Wellness Alliance
08.2022 - 12.2022
Insurance Coordinator
SXR Medical
11.2019 - 02.2021
Medical Assistant
Fast Med Urgent Care
07.2015 - 01.2017
Medical Assistant
U.S HealthWorks Medical Group
02.2014 - 06.2015
Bachelor of Science - Healthcare Management
Winston-Salem State University
Medical Assistant -
Living-Arts Institute
- Certified Adult and Pediatric First Aid/CPR/AED, AMERICAN RED CROSS -2022
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