Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANARI HAILES

Montgomery,AL

Summary

Experienced customer service professional with a proven track record of delivering exceptional service and fostering long-term client relationships. Proficient in handling inbound and outbound customer contacts across various channels to address inquiries, schedule services, and resolve billing concerns. Skilled in utilizing computerized systems to streamline processes and enhance efficiency. Demonstrated ability to meet and exceed performance targets through proactive problem-solving and creative lead generation. Committed to maintaining a high level of professionalism while adapting to evolving customer needs. Ready to contribute to Rentokil's mission of providing world-class service to customers.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Conduent
07.2024 - Current
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Foundever
01.2023 - 01.2024
  • Promptly resolved diverse questions and issues by tailoring solutions to meet the needs of members
  • Verified member information to ensure system security and compliance with the security requirements of the financial institution client
  • Effectively communicated customer queries to relevant departments and followed escalation procedures as needed
  • Maintained schedule adherence by following a published break and lunch schedule

Technical Chat Support

Walmart
12.2021 - 12.2022
  • Delivered prompt technical chat support to address customer inquiries and issues
  • Utilized active listening and empathetic skills to understand and resolve customer/member concerns
  • Demonstrated proficiency in using provided tools for first-call resolution, ensuring efficient support
  • Achieved a 95% customer issue resolution rate, contributing to a positive customer experience and satisfaction

Customer Service Representative + Sales

Plato's
11.2020 - 11.2021
  • Provided exceptional customer service in a sales-oriented environment
  • Demonstrated multitasking skills by addressing customer inquiries while efficiently managing sales transactions
  • Proactively engaged in self-development, taking initiative to enhance skills and contribute to team success
  • Achieved a 20% increase in sales during tenure, demonstrating effective sales and customer service abilities

Education

Advanced High School Diploma - General Studies

Robert E. Lee High School
11.2021

Skills

  • Credit Card Payment Processing System
  • Call Flow Scripting and Handling Interactions
  • Customer Experience
  • Cross-Selling and Up-Selling
  • Microsoft Office
  • Personalized Communications
  • Pre-authorizations and ID Verifications
  • Logging Interactions and Data Entry
  • Dual Screen Monitoring
  • Point of Sale Systems
  • Product Jargon Knowledge
  • Electronic Funds Transfers(EFT)
  • Interpersonal Communications
  • Team Leadership
  • Audiological Examinations
  • Data and Report Evaluation
  • Retention
  • Salesforce
  • Schedule Adherence and Conformance
  • Payments and Collections
  • Technical Support
  • Patient Access
  • ZenDesk
  • CRM Tools Systems
  • Quality Assurance
  • Key Performance Indicators and Metrics
  • Healthcare Enrollment - Patient Care Coordinator
  • Technical Chat Support - Account and Billing

Timeline

Healthcare Customer Service Representative

Conduent
07.2024 - Current

Customer Service Representative

Foundever
01.2023 - 01.2024

Technical Chat Support

Walmart
12.2021 - 12.2022

Customer Service Representative + Sales

Plato's
11.2020 - 11.2021

Advanced High School Diploma - General Studies

Robert E. Lee High School
TANARI HAILES