DeShuna Sharp
Rancho Cucamonga,CA
Summary
Seasoned Administrative Assistant with more than 20 years of experience in fast-paced Wireless Communication and Customer Service field. Excellent office assistant and customer service skills. Track record of achieving exceptional results in getting the job done accurately and in a timely manner. Always willing to learn more to move up in a company. Leader, team player, and excellent communication skills.
Willing to relocate to: Ontario, CA - Fontana, CA - Rancho Cucamonga, CA
Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Call Center Representative
Supreme Marketing Solutions
Upland, CA
03.2022 - Current
- 1. Called customers who submitted inquiries through Angies and scheduled appointments
- 2. Input data to submit to the contractors
- 3. Submitted appointments to the confirmation department
Front Desk Receptionist
FasTemps Agency
Upland, CA
06.2021 - 03.2022
Customer Service Representative
True Air Mechanical HVAC Call Center
Corona, CA
06.2017 - 10.2020
- Inbound/Outbound Calls--250-300 calls minimum
- Scheduled appointments for service and start ups
- Collected payments for service
- Completed and paid for Cal certs certifications
- Customer retention-Data Entry
- Fast paced work environment
Customer Service/Sales Representative
Merchant Financial Group Call Center
Ontario, CA
09.2016 - 06.2017
- Outbound Sales- 250 calls minimum
- Call Businesses and speak with them about setting the store up with the EBT government program
- Assist current EBT merchants with any purchases, billing, or issues.Customer Retention-Data Entry
Administrative Assistant
Broken Arrow Communications, Inc
Fontana, CA
07.2007 - 04.2009
- Use computers for various applications, such as database management or word processing.
- Prepare and distribute invoices to bill clients or pay account expenses. Billing
- Draft and type office memos.
- Perform payroll functions, such as maintaining timekeeping information and processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Schedule and confirm appointments for clients, customers, or supervisors
- Learn to operate new office technologies as they are developed and implemented.
- Fast paced working environment
Customer Service/Sales Representativ
US Payment Solutions Call Center
Ontario, CA
08.2002 - 10.2006
- Inbound/Outbound calls- 250+
- Fast paced work environment
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinue orders, using computers.
- Solicit sales of new or additional services or products.
- Provide services to customers, such as order placement or account information.
Education
Associate of Arts - Business Technology
Chaffey College
Rancho Cucamonga, CA05.2016
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA05.2016
Associate of Arts -
Chaffey College
Rancho Cucamonga, CA05.2016
Skills
- Communication skills
- Call center experience
- Critical Thinking
- Time Management
- Filing
- Detailed Oriented
- Mail distribution
- Social media platforms
- Report writing
- Order Entry
- Microsoft PowerPoint
- Clerical
- Microsoft Excel
- Packing
- Business Law/ Business (School)
- Customer issue escalation
- Calcerts/CHEERS Program
- Microsoft Word
- PowerPoint
- Sales Force
- Social media outreach
- Customer and Personal Service
- Microsoft Outlook
- Administration and Management
- MS Word/Excel
- Attention to detail
- Managing customer accounts
- Computers and Electronics
- Task prioritization
- Clerical experience
- Customer service
Personal Information
- Availability: Willing to relocate to: Ontario, CA - Fontana, CA - Rancho Cucamonga, CA
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Call Center Representative
Supreme Marketing Solutions
03.2022 - Current
Front Desk Receptionist
FasTemps Agency
06.2021 - 03.2022
Customer Service Representative
True Air Mechanical HVAC Call Center
06.2017 - 10.2020
Customer Service/Sales Representative
Merchant Financial Group Call Center
09.2016 - 06.2017
Administrative Assistant
Broken Arrow Communications, Inc
07.2007 - 04.2009
Customer Service/Sales Representativ
US Payment Solutions Call Center
08.2002 - 10.2006
Associate of Arts - Business Technology
Chaffey College
Associate of Science - Business Administration
Chaffey College
Associate of Arts -
Chaffey College